“There is no more useless emotion than feeling sorry for yourself.” Today, Alex (@AlexHormozi) delves into the crucial role of handling mistakes in business and transforming them into opportunities. He provides tactical advice on exceeding customer expectations, empowering teams to proactively address issues, and the long-term benefits of customer satisfaction, all key strategies for turning dissatisfied customers into brand champions.

Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.

Timestamps:

(0:16) - Turning mess ups into opportunities

(2:50) - Transforming negative experiences into positive outcomes

(5:05) - Principles of handling mistakes effectively

(10:09) - The angry boat strategy: How to own your mistakes

(15:33) - Creating brand champions through exceptional service

(22:47) - Tactical advice for businesses & empowering your team

(24:25) - The long-term benefits of making things right

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“The further away I get from my core, the more money I lose.” Today, Alex (@AlexHormozi) shares insights from his experiences with cryptocurrency and real estate investments, emphasizing the importance of operating within your sphere of competence. Highlighting lessons learned from financial losses, the episode underscores the value of skepticism towards enticing deals, the need for due diligence, and the benefits of leveraging personal expertise in investment strategies for wealth creation and preservation.

Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.

Timestamps:

(0:36) - Big loss from the crypto craze

(2:18) - Sticking to your sphere of competence

(6:29) - The real estate misadventure

(15:30) - Investing wisdom: Slow down and stay in your lane

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“The more you prepare for stuff, the more frequently you do it, the better you will get it preparing.” Today, Alex (@AlexHormozi) emphasizes the significance of thorough preparation as a key differentiator in achieving business success. Highlighting real-world examples, he underscores the need for a significant increase in both the quality and quantity of preparation to excel in tasks, overcome imposter syndrome, and improve overall performance and efficiency.

Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.

Timestamps:

(0:36) - Redefining preparation

(3:21) - Preparation in content creation

(5:55) - The power of preparation

(8:53) - Scaling with creative preparation in advertising

(12:29) - The philosophy of preparation

(17:00) - Practical tips for effective preparation

(25:51) - Resetting expectations and embracing preparation

Follow Alex Hormozi’s Socials:

LinkedIn | Instagram | Facebook | YouTube | Twitter | Acquisition