What if etiquette wasn’t about being “proper”, but about being truly present? In this inspiring episode, Nick Houpt and Steven Baxendale sit down with Dr Philip Sykes, founder of The British School of Excellence, to explore the deeper meaning of etiquette, emotional intelligence, and authentic human connection.

Dr Sykes shares the pivotal experiences that shaped his journey, from working at one of South Africa’s top restaurants, The Colony, to his studies at hotel school and his decades of global leadership and hospitality experience. He reflects on how attention to detail, genuine service, and personal connection became the foundation for building trust and creating meaningful impact in every area of life.

Together, we discuss:

• How emotional intelligence strengthens relationships and supports mental wellbeing
• Why presence and listening can transform leadership and personal growth
• The six core pillars of Dr Sykes’ work and how they continue to inspire his mission
• The lasting influence of family, faith, and hospitality on his purpose

If you’ve ever wondered what’s missing in the way people show up — at home, at work, or in public — this conversation will inspire you to see etiquette not as surface-level manners, but as a way of life that fosters empathy, trust, and true human connection.

Connect with the Hosts & Guest:

Nick Houpt

• LinkedIn: https://www.linkedin.com/in/nicolas-houpt-b21b9b45/
• Instagram: https://www.instagram.com/nickhoupt/

Steven Baxendale

• LinkedIn: https://www.linkedin.com/in/steven-r-baxendale/
• Instagram: https://www.instagram.com/stevenromanbax/#

Dr Philip Sykes

• LinkedIn: https://www.linkedin.com/in/philip-sykes-3869b910
• Instagram: https://www.instagram.com/sykesphilip/