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The Chaos Trap: How to Reclaim Control in a Busy Environment

The Chaos Trap: How to Reclaim Control in a Busy Environment

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 "In an age of speed, I began to think, nothing could be more invigorating than going slow. In an age of distraction, nothing can feel more luxurious than paying attention." — Pico Iyer How do you feel when you have nothing to do but enjoy your surroundings? Where nothing is urgent, and you can enjoy the moment you are in? Never felt it? Maybe that’s a problem you need to fix. Today’s world makes us feel that everything must be done now, yet it doesn’t. If you were to slow down, step back from time to time to think, you’d get a lot more important things done and eliminate much of what is unnecessary. Links: Email Me | Twitter | Facebook | Website | Linkedin Join the Time And Life Mastery Programme here. Use the coupon code: codisgreat to get 50% off. Get Your Copy Of Your Time, Your Way: Time Well Managed, Life Well Lived The Time Sector System 5th Year Anniversary The Working With… Weekly Newsletter Carl Pullein Learning Centre Carl’s YouTube Channel Carl Pullein Coaching Programmes Subscribe to my Substack The Working With… Podcast Previous episodes page Script | 396 Hello, and welcome to episode 396 of the Your Time, Your Way Podcast. A podcast to answer all your questions about productivity, time management, self-development, and goal planning. My name is Carl Pullein, and I am your host of this show. Slow down. There, I’ve said it. If there were one distinguishing characteristic of those who control how they spend their time and when, it would be that they are slow. Not in a negative way, more in an intentional way. They meet their deadlines, are never late for appointments and have clearly had time to read through the meeting preparation notes. Even in one of the most stressful occupations, that of being a special forces soldier, they are trained to slow down. The US Navy SEALs have the expression “slow is smooth. Smooth is fast”, and I know from talking with former members of the UK Special Forces that a large part of their training is focused on slowing down and being deliberate with their actions. Of course, the problem here is that when you’re faced with twelve urgent Teams messages, you have five missed calls from an important customer, and your next appointment is about to start, the last thing your instincts will tell you to do is to slow down. Yet it is precisely in those situations that slowing down and being intentional about what you do next is what you do. Slowing down calms your over-anxious mind, and when your mind is calm, you make better, more rational decisions. And slowing down is what this week’s question is all about. So, to kick us off, let me hand you over to the Mystery Podcast Voice for this week’s question. This week’s question comes from Hanna. Hanna asks, Hi Carl, I work in a very busy Pharmaceutical company, and from the moment I step through the door at work, it feels like chaos. My phone never seems to stop ringing, and my Teams feed looks like it’s alive. It’s always moving! The day’s a blur. What can I do to slow things down and regain some control? Hi Hanna. Thank you for your question. One of the things I’ve learned is that we do have control over the speed of the day. I know often it feels like we don’t, but we do. The reason is that we always have choices, even when it often feels like we don’t. You can choose to answer your phone or let it run to voicemail. You can choose to answer those urgent Teams messages immediately or not, and you can choose to go to the staff rest area and make yourself a nice cup of tea. Unfortunately, it’s natural for us to head straight into the storm of those phone calls and messages. And when we do that, we start conditioning ourselves to do it consistently. Yet maybe the best thing you can do is pause, make that cup of tea, and strategically plan your approach. This is often what I call the tactical retreat. Step back, pause, and look at what’s currently on your plate and your most important tasks for the day. However, you will only be able to do that if you can move from being a firefighter to becoming a fire prevention officer. Firefighters charge straight into every issue with only one intention: putting the fire out. Fire prevention officers: pause, look at the bigger picture, and seek ways to prevent the fires from starting in the first place. In all companies, you need both types of people. You’re not going to prevent every crisis or urgent issue. Yet many can be prevented. I gave one example in last week’s episode. If you have ten equally urgent messages to reply to, you’re going to have to choose which one to respond to first. If you don’t have a process or a strategy for handling that situation, you will panic. Panicking slows you down because the act of panicking creates a lot of activity, yet nothing happens to deal with the messages. The strategy I suggested was to use the first-in-first-out approach. Deal with the oldest...
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