Obtenez votre premier livre audio gratuitement

Crucial Conversations

Tools for Talking When Stakes Are High, Second Edition
Auteur(s): Kerry Patterson
Narrateur(s): Joseph Grenny
Durée: 6 h et 27 min
Catégories: Affaires, Carrières
4.5 out of 5 stars (139 évaluations)

CDN$ 14,95 par mois; les 30 premiers jours sont gratuits. Annulable en tout temps.

Description

The New York Times best seller that changed the way millions communicate is now available in audio.

Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them.

Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.

Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation:

  • New firsthand accounts of how these skills changed readers' lives
  • New case studies showing how business leaders successfully applied these methods to achieve results
  • New links to videos teaching what to do and what to avoid during crucial conversations
  • New research findings offering fresh insights for applying the skills taught in the book

Crucial Conversations is filled with practical advice you can start using today:

  • Prepare for high-stakes conversations
  • Make it safe to talk about almost anything
  • Transform unpleasant emotions into powerful dialogue
  • Be persuasive, not abrasive

Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.

©2012 McGraw-Hill (P)2012 McGraw-Hill Education

Ce que les critiques disent

"[ Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world.... This book deserves to take its place as one of the key thought leadership contributions of our time." (From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People)
"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." (Mark Victor Hansen, cocreator of the number one New York Times best-selling series Chicken Soup for the Soul)
"Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation." (Joanne K. Bryson, CAE, Executive Vice President and CEO, Oregon Medical Association)

D'autres livres audio du même:

Ce que les membres d'Audible en pensent

Moyenne des évaluations de clients

Au global

  • 4.5 out of 5 stars
  • 5 étoiles
    103
  • 4 étoiles
    29
  • 3 étoiles
    5
  • 2 étoiles
    1
  • 1 étoile
    1

Performance

  • 4.5 out of 5 stars
  • 5 étoiles
    89
  • 4 étoiles
    23
  • 3 étoiles
    4
  • 2 étoiles
    0
  • 1 étoile
    2

Histoire

  • 4.5 out of 5 stars
  • 5 étoiles
    81
  • 4 étoiles
    28
  • 3 étoiles
    3
  • 2 étoiles
    3
  • 1 étoile
    0
Trier :
  • Au global
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    5 out of 5 stars

An Enjoyable but very invasive read!

I have thoroughly enjoyed listening to this book, I have no doubt that in my second and third passes I will see a lot more, but here is my short Review!.
1 - You have to be ready to listen to this, you have to open yourself up to it, if you do not, you will miss the heart of it.
2 - This is not a book to help you persuade others or try to get your way in a discussion, this is not a negotiation tactic book, but rather this is a book about how to look deep inside yourself, try to change, understand yourself before you move your lips.
3 - The book has some really wonderful and practical advice towards the last part and some really good examples, try them, and use them often
4 - Like everything in life, this requires practice, you will need to practice this for a long time until you can do it properly and when you succeed, you should be rewarded with a greater ability to resolve conflicts in your life.

I am torn to classify this book, between personal or business, it is just as applicable at a work space as it is at home, it could have been a business coach or marriage therapist or even parental guide as far as I am concerned!

Alas, I really can't recommend this book high enough!

5 personnes sur 5 ont trouvé cette évaluation pertinente

  • Au global
    5 out of 5 stars
  • Performance
    4 out of 5 stars

initially disillusioned, now hopeful

Part way through this book I felt that the authors were too idealistic. Glad I persevered to the end where they provide balance (many conversations are just starting points, none of this is magic if the other person won't engage, sometimes you'll need lots and lots of conversations and strategies and patience just to create safety).

I feel more hopeful about conversations in both my work and personal life, and have bought the print version to use and share.

4 personnes sur 4 ont trouvé cette évaluation pertinente

  • Au global
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    5 out of 5 stars

Amazing Book

Very helpful book. Lots of great stories and practical suggestions. Even some trouble-shooting at the end and lessons learned by the authors. Good narration as well, which assisted the book-telling rather than detracting from it, as with some narrators.

1 personnes sur 1 ont trouvé cette évaluation pertinente

  • Au global
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    5 out of 5 stars

A Crucial Listen

If everyone learned how to better approach crucial conversations, there would be a lot less tension, and a lot more mutual respect and understanding. This is a must have to any self improvement library. Listening to it just once won't do it. Listen to it again, and again, and again, until you have mastered the art of handling crucial conversations well.

1 personnes sur 1 ont trouvé cette évaluation pertinente

  • Au global
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    5 out of 5 stars

A powerful must have resource

For anyone looking to improve their relationships personally or at work. This book is one of the most practical, proven and beat books out there.

I’ve applied a number of the concepts and it has been VERY positive.

Thank you to the authors of Crucial Conversations!

  • Au global
    4 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    4 out of 5 stars

Awesome

Skills for life, some examples are hard to mimic as we can't control others but the story line is so in-depth. Always be kind and stick to what's in your heart. You won't go wrong. it's a good reminder even if you are a great communicator.

  • Au global
    5 out of 5 stars

excellent book, it's one of the essential of life

I love this couch, it is like a CPR of communication skills are real in life saving for anybody in any position or at any stage of life

  • Au global
    2 out of 5 stars
  • Performance
    4 out of 5 stars
  • Histoire
    2 out of 5 stars

Decent

An ok book read well but the content could be condensed considerably. And provide more practical examples.

  • Au global
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Histoire
    5 out of 5 stars

old school

if you are having an issue dealing with your thoughts/ approaching tough or awkward topics/ bringing up something to a loved one then grab this book.

this isn't one just to read as I didn't even listen to it for the first 2 months on my library. it was only until I found myself falling into the same position and having challenges express myself when I got into it.

the examples are old school but you can get it none the less.

lots of examples to approach your boss about things which can always be tough!

  • Au global
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    5 out of 5 stars

Very helpful

I was having difficult conversations with some colleagues and wanted to understand what I could do. This book helped with my conversations when it becomes tough. #Audible1

Trier :
  • Au global
    3 out of 5 stars
  • Performance
    2 out of 5 stars
  • Histoire
    3 out of 5 stars
  • Gautier
  • 2017-02-15

Trop B à BA ?

Avez-vous d'autres commentaires ?

Je ne recommande pas ce livre, le narrateur passe trop de temps à faire du battage sur les chapitres à venir. Inédéquats à une lecture fluide.

1 personnes sur 1 ont trouvé cette évaluation pertinente

  • Au global
    2 out of 5 stars
  • Michael Smith
  • 2019-06-15

Meh

There's some good content but it feels like a not yet cohesive first draft. Thé shortcoming that most bothers me though is the blindspot of how to deal with people who appear irrational (with respect to the supposed aims of the interaction)

  • Au global
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    5 out of 5 stars
  • David CLAMY
  • 2018-11-20

Very insightful

Very helpful audiobook with many examples and situations to help illustrate the authors point of view . Several useful tools and methods to solve difficult conversations are being mentioned and they make perfect sense.

  • Au global
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    5 out of 5 stars
  • Damien Thouvenin
  • 2018-07-03

Remarquable

J’ai été très accroché par ce livre remarquable qui apporte des idées claires et nouvelles sur la communication avec les gens qui comptent pour améliorer nos relations. Les concepts sont à la fois expliqués, outillés (avec des acronymes) et illustrés par de nombreux exemples.
C’est puissant et applicable.
Bonus :
1. la section annexe des « oui mais » où les auteurs traitent les objections et questions reçues après la parution de la première édition
2. En plus le livre est très bien lu par un de ses coauteurs. Ça ajoute en pertinence dans le ton

Trier :
  • Au global
    3 out of 5 stars
  • Performance
    2 out of 5 stars
  • Histoire
    3 out of 5 stars
  • Michael
  • Walnut Creek, CA, United States
  • 2013-11-20

There is something useful here

I am generally more than somewhat dubious of self-help books. They tend to be full of jargon and self-promotion with overly simplistic frameworks and have a few powerful truths that are somewhat obvious, but not so easy to actually execute. This audio book is no exception. Crucial Conversations uses a lot of words for self-promoting and testimonials with very little information content. It has its share of jargon and acronyms and oversimplifications. It also has its powerful truths (that are somewhat obvious and not so easy to actually execute). The single best transformative truth presented is that if someone is reacting with anger or retreating into silence it because of a story they are telling themselves. Really seeing and believing this for oneself and for others is (I think) the fundamental key in dealing with most emotional conflict.

Without the jargon and acronyms this mostly boils down to:

Look at how you and others are reacting
Make sure everyone feels safe
Notice what you really want
Notice if you are acting in alignment with what you really want
Think about your story before you start talking
Separate the facts from your story
Ask for, and understand, the stories of others
Ask for, and understand, challenges from others to your story
Align on a purpose
Come to a decision
Write down decisions with clear actions, dates and verification

OK, mostly pretty obvious. Some pretty easy to do, some pretty hard. If you do all these things, you will likely communicate well.

I did this as a training class as well as reading and listening to the book and viewing the videos (yikes!) and the audio examples. The training class was much, much better than the audio (or printed) book primarily because in the class there were many role-plays where the students had to actually attempt to use the techniques in semi-scripted scenarios. These role-plays made it clear how different these techniques were from most peoples’ normal communications habits and made it very clear it would take a lot of focus and practice to become proficient using these techniques.

There were a few things I particularly didn't like including; The time and words wasted in self-promotion and testimonials; Labeling natural fight or flight responses as “unhealthy”; and the narration was (as in many self-help books) so upbeat and positive as to be grating.

359 personnes sur 373 ont trouvé cette évaluation pertinente

  • Au global
    3 out of 5 stars
  • Performance
    1 out of 5 stars
  • Histoire
    5 out of 5 stars
  • Jean-Stéphane Szijarto
  • Switzerland
  • 2014-01-26

Good book, HORRIBLE reading

Would you say that listening to this book was time well-spent? Why or why not?

Yes, good contents. I have a strong preference for "Difficult conversations" by Stone, Patton, Heen, but I found Crucial Conversations quite complementary.

How did the narrator detract from the book?

I found his constant emphasis on almost every word he read was unbearable, to the extent that I actually stopped listening to the book for a while, and took it again later when I had nothing else to listen to (I listen in my car only)

52 personnes sur 57 ont trouvé cette évaluation pertinente

  • Au global
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Histoire
    4 out of 5 stars
  • Roger
  • Cincinnati, OH, United States
  • 2013-03-29

An easy listen

Useful enough of a book with good points. A slightly different take on the same subject as Dale Carnegie's "How to win friends and influence people," which if I were to choose between the two I would go with Dale Carnegie's seminal book as the message here isn't as direct, but if you're interested in the subject and have already read/listened to Mr. Carnegie's, then this is a good compliment.

45 personnes sur 51 ont trouvé cette évaluation pertinente

  • Au global
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    5 out of 5 stars
  • Patrick King
  • Exeter, NH
  • 2014-10-15

Winning the Games People Play

What did you love best about Crucial Conversations?

I found the breakdown of how and what we think when faced with interpersonal crises very thought provoking and very accurate.

What other book might you compare Crucial Conversations to and why?

Eric Berne's the Games People Play, Timothy Leary's Interpersonal Diagnosis of the Personality, Grinder and Bandler's Frogs Into Princes, L. Ron Hubbard's Dianetics, Milton H. Erickson's Healing With Hypnosis, Jay Haley's Uncommon Therapy

Have you listened to any of Joseph Grenny’s other performances before? How does this one compare?

Grenny has a youthful, strong, clear presentation. His reading of Crucial Conversations gets to the heart of the problem and shows the reader how to solved it. I will listen to this program several times.

What did you learn from Crucial Conversations that you would use in your daily life?

The difference between "facts" and "story" is very important to distinguish. We take a fact and we make assumptions about how that fact came about which may not be accurate. People unaware of this research usually act as though the information they've intuited is true. If we can use good language skills to unravel facts from intuited "stories," we may be able to help others and ourselves get closer to the truth.

Any additional comments?

There is really a lot of new information here that can be very useful when using language to support our relationships both personal and business.

12 personnes sur 13 ont trouvé cette évaluation pertinente

  • Au global
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    5 out of 5 stars
  • Matt
  • Burlington, IA, United States
  • 2013-03-28

Another Awesome Listen!

Where does Crucial Conversations rank among all the audiobooks you’ve listened to so far?

Probably one of the most important books I've listened to in the past year.

What’s an idea from the book that you will remember?

When you feel "lost" in a conversation, You ask yourself, what do I want to achieve here?

18 personnes sur 20 ont trouvé cette évaluation pertinente

  • Au global
    5 out of 5 stars
  • Performance
    3 out of 5 stars
  • Histoire
    5 out of 5 stars
  • Shannon
  • Philadelphia, PA, United States
  • 2015-05-16

Great content! Very helpful

This book is an awesome reminder that tough topics are the most important to be brought up. But even more importantly it reminds you that the way in which the topic is brought up will make all the difference. Often times people bring up tough topics with anger, frustration, passion, emotion and they tend to stir up the pot making everyone on edge. The intent is good, to bring an issue to light, but the delivery is so bad or lacking grace that it makes everyone, perhaps even their supporters, cringe. This book gives concrete examples of how to make those around you at ease while you address an issue at hand.

5 personnes sur 5 ont trouvé cette évaluation pertinente

  • Au global
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    5 out of 5 stars
  • Guilherme B. Boettch
  • 2012-12-16

Changed my perception of life

It is no overstatement that this book has effectively changed how I perceive life around me in any human interaction. From my relationship to my professional day-to-day exchanges, the ideas from this book have permeated the foundations and execution and, most importantly, greatly improved the outcome.

Thank you, authors, for providing the tools for me to deal with my own problems.

25 personnes sur 29 ont trouvé cette évaluation pertinente

  • Au global
    5 out of 5 stars
  • Performance
    4 out of 5 stars
  • Histoire
    2 out of 5 stars
  • Not Dick Hausler
  • 2015-02-20

Very helpful tools - deep knowledge

Would you consider the audio edition of Crucial Conversations to be better than the print version?

Read Crucial Accountability first, probably should have reversed order, but for me it was the right way. The meat of why you need to have these conversations is in the Accountability book. This one helps one do that work. Highly recommend reading or listening to them both if you need them.

Any additional comments?

Only rated the story poorly because it's not a story, it's got a lot of little stories in it, but it's a guide book. A very good one too. (Have to put stars in this third category or the form won't take comments, so it's not a reflection on the value of the book to rate the "story" a 2).

I like listening to the works of this author and his team on the other two books, Crucial Accountability and Influencer, because they organize the works well for listening; something you don't see all the time.

Really appreciate their works.

4 personnes sur 4 ont trouvé cette évaluation pertinente

  • Au global
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Histoire
    3 out of 5 stars
  • Charles
  • Easley, SC, United States
  • 2014-08-26

A Must for Peacemakers and Negotiators

For those who sometimes are called upon to defuse interpersonal explosives or herd creative bobcats in a useful direction, there are good tools in this volume.

9 personnes sur 10 ont trouvé cette évaluation pertinente

  • Au global
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Histoire
    4 out of 5 stars
  • jasmof82
  • 2015-02-11

Powerful tools for important conversations

This book has tons of powerful tools for important conversations with family friends coworkers and bosses. Couldn't put it down.

3 personnes sur 3 ont trouvé cette évaluation pertinente