Obtenez votre premier livre audio gratuitement

Summary of Matthew Dixon’s The Effortless Experience by Milkyway Media

Auteur(s): Milkyway Media
Narrateur(s): Natalie Gray
Durée: 27 min
Catégories: Affaires, Carrières

CDN$ 14,95 par mois; les 30 premiers jours sont gratuits. Annulable en tout temps.


The Effortless Experience: Conquering the New Battleground for Customer Loyalty (2013) examines how businesses can retain old customers and gain new ones by decreasing the amount of effort consumers must expend to resolve problems. Authors Matthew Dixon, Nick Toman, and Rick DeLisi use data collected from thousands of customers to determine which practices drive customers away and which strategies cement their trust, in both business-to-business and business-to-consumer companies....

Purchase this in-depth summary to learn more.

(Disclaimer: This is NOT the original book. If you’re looking for the original book, it is available from Amazon and Audible.)

©2018 Milkyway Media (P)2018 Milkyway Media

Ce que les membres d'Audible en pensent

Évaluations – Cliquez sur les onglets pour changer la source des évaluations.

Il n'y a pas encore de critiques disponibles pour ce livre audio.
Trier :
Trier par:
  • Au global
    2 out of 5 stars
  • Performance
    2 out of 5 stars
  • Histoire
    2 out of 5 stars
  • Brian Wolfe
  • 2019-10-19

Read way too fast and a choppy disconnected summar

I already have the real book and thought listening to the summary first would be helpful. After listening to the summary twice I only remember one concept. At the end the summary critiques the real book and method used. I'm not a fan of this summary and won't buy another book read by this voice.