In today's episode, our guest Chris Gillen, a self-described 'cultural firestarter' and author of 'The Villain Trap: How Leaders Lose Power Through Blame—and How to Take It Back. shares his journey from growing up in a family of intentional victims to becoming a passionate advocate for accountability and transparency in leadership.

Chris delves into how his grandfather's teachings profoundly shaped his outlook on life and leadership. He discusses the societal challenges of blame culture, both at home and in the workplace, and the critical importance of taking responsibility for one’s actions.

Chris also introduces his latest venture, Caller Base AI, an artificial intelligence platform aimed at revolutionizing customer service for small and medium businesses. Offering actionable insights from his book and his experience in leadership roles at major corporations like Target and Home Depot, Chris provides valuable guidance on fostering a culture of accountability and empathy.

Episode Minutes:

Minute 6: The Villain Trap: Concept and Application

Minute 16: The Villain Trap at Home

Minute 28: Leadership and Authenticity

To find out more about my work, please visit www.danawilliamsco.com

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