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Page de couverture de Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators

Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators

Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators

Auteur(s): Nightlife Security Consultants LLC
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À propos de cet audio

 The Nightlife and Bar Security Industry Resource for Hospitality Security Professionals, Owners, & Operators - with Industry Expert Robert C. Smith & Host Manny Marquez.All Rights Reserved - Copyright 2013 - Nightclub Security Consultants Développement commercial et entrepreneuriat Entrepreneurship Gestion et leadership Économie
Épisodes
  • Ep. 029 - Hospitality Security Customer Service

    Ep. 029 - Hospitality Security Customer Service
    Apr 28 2025
    In this episode of the Nightlife Security Podcast, host Manny Marquez and Dr. Richard Bistline discuss the critical role of customer service in security operations. They explore how security personnel can enhance guest experiences by shifting from a traditional "command and control" approach to a more welcoming, proactive strategy. The conversation covers hiring diverse teams, training staff, creating a positive workplace vibe, and the importance of communication in preventing conflicts. Key insights include the value of women in security roles, the need for psychological safety, and how a positive staff environment directly impacts guest satisfaction.
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    29 min
  • Ep. 028 5 - Simple Steps to Improve Your Report Writing

    Ep. 028 5 - Simple Steps to Improve Your Report Writing
    Jun 23 2023

    Security report writing is often a challenging task for security team members. In this episode expert Robert C. Smith and host Manny Marquez discuss five simple steps you can take to greatly improve your report writing skills.

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    48 min
  • Ep. 027 - Limit Your Personal Liability

    Ep. 027 - Limit Your Personal Liability
    Apr 27 2023

    As a security guard, you may have asked yourself, "Can I be personally liable if _________(fill in the blank)"? "Can I be sued if ….?" The answer is always "YES." Learn how to limit your personal liability by listening to this episode of The Nightlife Security Podcast. In this episode, expert Robert C. Smith and host Manny Marquez discuss what liability guards are exposed to and how to limit potential unwanted liability issues. Every security guard needs to listen.

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    48 min
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