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Jimmy Cox

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  • Never Lose a Customer Again

  • Turn Any Sale into Lifelong Loyalty in 100 Days
  • Written by: Joey Coleman
  • Narrated by: Joey Coleman
  • Length: 9 hrs and 28 mins
  • Unabridged
  • Overall
    5 out of 5 stars 33
  • Performance
    5 out of 5 stars 30
  • Story
    5 out of 5 stars 29

Coleman offers a system designed to dramatically increase customer retention and as a result, the bottom line. He identifies eight distinct emotional needs customers undergo during the 100 days following a purchase, whether it's as small as a new drink at Starbucks or as big as a house. If you can understand and anticipate these phases, you can use a myriad of techniques - in-person, email, mail, and video - to cement a long and valuable partnership.

  • 5 out of 5 stars
  • Exceptional and must listen to experience!

  • By PT on 2019-04-10

A must read for any business

Overall
5 out of 5 stars
Performance
5 out of 5 stars
Story
5 out of 5 stars

Reviewed: 2019-01-06

Step up your client experience game! The book information was laid out in an easy format and had tons of practical suggestions. Not just “pie in the sky” topics / suggestions. When finished, you have a step by step guide on how you can improve your customer experience.