LISTENER

GSimone

  • 2
  • reviews
  • 0
  • helpful votes
  • 2
  • ratings
  • Never Lose a Customer Again

  • Turn Any Sale into Lifelong Loyalty in 100 Days
  • Written by: Joey Coleman
  • Narrated by: Joey Coleman
  • Length: 9 hrs and 28 mins
  • Unabridged
  • Overall
    5 out of 5 stars 35
  • Performance
    5 out of 5 stars 31
  • Story
    5 out of 5 stars 30

Coleman offers a system designed to dramatically increase customer retention and as a result, the bottom line. He identifies eight distinct emotional needs customers undergo during the 100 days following a purchase, whether it's as small as a new drink at Starbucks or as big as a house. If you can understand and anticipate these phases, you can use a myriad of techniques - in-person, email, mail, and video - to cement a long and valuable partnership.

  • 5 out of 5 stars
  • Every business owner should listen to this book!

  • By JP Levesque on 2019-06-24

What a gem!

Overall
5 out of 5 stars
Performance
5 out of 5 stars
Story
5 out of 5 stars

Reviewed: 2018-10-24

Super actionable and really applicable to any business. The ideas are easy to implement and don’t have to cost much or anything. The narration by the book author is another nice touch. Once you read this book, you’ll look at your own business and those around you in an entirely different way.

  • Giftology

  • The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Retention
  • Written by: John Ruhlin
  • Narrated by: Drew Birdseye
  • Length: 2 hrs and 8 mins
  • Unabridged
  • Overall
    4.5 out of 5 stars 12
  • Performance
    4.5 out of 5 stars 10
  • Story
    4.5 out of 5 stars 10

Radical generosity is the against-the-grain secret weapon of real influencers, and it will allow you to boost referrals, retention rates, and ROI like few other strategies. But be warned, gifts with strings attached backfire. There is a right, and wrong, way to give. John Ruhlin has gifted on behalf of everyone from Forbes Magazine to the Fortune 500, and his tactics lead to appreciative responses and wide-open check books. Give wholeheartedly to Giftology and reap the rewards of an expanding business and fruitful relationships, professional and personal alike.

  • 2 out of 5 stars
  • long story short...send knives and you'll do well!

  • By PT on 2019-04-11
  • Giftology
  • The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Retention
  • Written by: John Ruhlin
  • Narrated by: Drew Birdseye

Chalk full of nuggets

Overall
5 out of 5 stars
Performance
5 out of 5 stars
Story
5 out of 5 stars

Reviewed: 2018-09-18

A great way to approach relationship building for any business owner that doesn’t want to compete in red oceans.