In an online and social media world, measurement is the key to success.
If you can measure your key business relationships, you can improve them. Even though relationships are "fuzzy and intangible," they can be measured and managed - with powerful results.
Measure What Matters explains simple, step-by-step procedures for measuring customers, social media reputation, influence and authority, the media, and other key constituencies.
- Based on hundreds of case studies about how organizations have used measurement to improve their reputations, strengthen their bottom lines, and improve efficiencies all around
- Learn how to collect the data that will help you better understand your competition, do strategic planning, understand key strengths and weaknesses, and better respond to customer preferences
- Author runs a successful blog and serves as a measurement consultant to companies such as Facebook, Southwest Airlines, Raytheon, and Allstate
Don't draw conclusions or make key decisions based on guesswork. Instead, Measure What Matters and the difference will show in the most important measure: your bottom line.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.
What members say
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What made the experience of listening to Measure What Matters the most enjoyable?
Easy to understand reader
Any additional comments?
Some words do not match the book. Happens infrequently but it happens. I.e book says argue but reader said agree.
1 of 1 people found this review helpful