The Growth Department
How Account Management and Customer Success Become the Revenue Engine
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.
Add to Cart failed.
Please try again later
Add to Wish List failed.
Please try again later
Remove from wish list failed.
Please try again later
Follow podcast failed
Unfollow podcast failed
Audible Standard 1-month free trial
Auto-renews at $8.99/mo + applicable tax after 30-day trial. Cancel Anytime
Buy Now for $18.74
-
Narrated by:
-
Alex Raymond
-
Written by:
-
Alex Raymond
About this listen
In most B2B companies, 70-80% of revenue comes from existing customers. Nearly all profit is earned after the first deal. Yet post-sale teams receive a fraction of the investment, attention, and strategic focus that goes into acquiring new logos.
Sales gets systems. Marketing gets budgets. Post-sale gets told to "keep customers happy."That model made sense when growth meant adding new customers. It doesn't anymore.
The Growth Department offers a different way to think about Account Management and Customer Success. Not as service functions, but as the strategic engine that compounds growth from within your existing customer base.
©2026 AMplify Media (P)2026 AMplify Media
No reviews yet