Showing results by author "Bill Price" in All Categories
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The Best Service Is No Service
- How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
- Written by: Bill Price, David Jaffe
- Narrated by: Jim Bond
- Length: 10 hrs and 11 mins
- Abridged
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Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?
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The Best Service Is No Service
- How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
- Narrated by: Jim Bond
- Length: 10 hrs and 11 mins
- Release date: 2008-04-29
- Language: English
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Price: $37.71 or 1 Credit
Sale price: $37.71 or 1 Credit
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The Frictionless Organization
- Deliver Great Customer Experiences with Less Effort
- Written by: Bill Price, David Jaffe
- Narrated by: Caroline Miller
- Length: 8 hrs and 8 mins
- Unabridged
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Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This audiobook will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the best seller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed.
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The Frictionless Organization
- Deliver Great Customer Experiences with Less Effort
- Narrated by: Caroline Miller
- Length: 8 hrs and 8 mins
- Release date: 2022-05-27
- Language: English
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Price: $25.00 or 1 Credit
Sale price: $25.00 or 1 Credit
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Rock and Roll Flashback Podcast
- Written by: Jumpin' John McDermott and Bill Price
- Original Recording
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Two baby boomers, Bill Price and Jumpin' John McDermott, bringing you podcasts highlighting the early history & evolution of Rock & Roll.
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iTu cliente manda!
- Written by: Bill Price, David Jaffe
- Narrated by: Adriana Sananes
- Length: 9 hrs and 47 mins
- Unabridged
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Introduce el modelo Me2B, en el cual se cumple la máxima, "el cliente tiene el control". Ofrece una mirada detallada a la manera en que las organizacioles fundamentales de los clientes y les proporciona experiencias excepcionales, lo que transforma las transforma y optimiza.
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iTu cliente manda!
- Narrated by: Adriana Sananes
- Length: 9 hrs and 47 mins
- Release date: 2021-06-26
- Language: Spanish
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Price: $29.73 or 1 Credit
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Your Customer Rules!
- Delivering the Me2B Experiences that Today's Customers Demand
- Written by: Bill Price, David Jaffe
- Narrated by: Steven Cooper
- Length: 7 hrs and 4 mins
- Unabridged
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Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips - and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and, in many industries, the key to business success.
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Your Customer Rules!
- Delivering the Me2B Experiences that Today's Customers Demand
- Narrated by: Steven Cooper
- Length: 7 hrs and 4 mins
- Release date: 2020-07-27
- Language: English
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Roasted Games
- Written by: Bill Price & Kaz Gable
- Original Recording
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Kaz Gable and Bill Price love board games. More than that, they love board game design. The roasted games podcast is an exploration of what does and does not make a good game and the brilliance and pitfalls of board game design. Along with board game reviews and publisher and designer interviews, they also touch on their own experience as budding game designers and the status of games they have in development.
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