Showing results by author "Blake Morgan" in All Categories

Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. The companies that embrace a "more is more" philosophy work harder and go further to ensure that their customers have a positive experience.

With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers. In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.

The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability—and the rapid pace of change—all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends? Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer.

Blake and Jacob Morgan met at a conference ten years ago and it was love at first sight. One month later Blake packed a suitcase and moved to SF to be with Jacob. They've been inseparable ever since but it wasn't always easy. They have weathered many disappointments and wins together whether that was short-term jobs, layoffs, failed businesses, rejections and everything in-between. They've taken their critical lessons learned and turned them into a new co-hosted podcast teaching you to Be Your Own Boss, because that's exactly what they've each done in their own way. Jacob has had his own ...

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at ...

Everyone wants to fall and stay in love. The "falling in love" part usually just happens naturally. It is the "staying in love" part that is more complicated. It demands commitment. It requires intentionality, dedication, and work. In this bundle, you will learn the secrets to happy and healthy relationships. It will provide inspiration and direction to anyone who wants to develop and maintain healthy and fulfilling intimate relationships. You will learn relationship advice and solutions to common problems that can lead to marital dissatisfaction.

Everyone wants to fall and stay in love. The "falling in love" part usually just happens naturally. It is the "staying in love" part that is more complicated. It demands commitment. It requires intentionality, dedication, and work. A happy and healthy relationship does not "just happen." It is a result of continuing attention, constant effort, and meaningful work. It is the happy consequence of commitment. In this audiobook, you will learn the secrets to happy and healthy relationships.