Showing results by narrator "Kevin Young" in All Categories

A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, founder of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

This reliable guide skillfully addresses how to determine optimal times to invest in technology stocks, and which industries and sub-industries have the potential to perform well in various environments. The global technology sector is complex, including a variety of sub-industries and countries, each with their own unique characteristics. Using the framework found here, you'll discover how to identify these differences, spot opportunities, and avoid major pitfalls.

For a while, it seemed impossible to lose money on real estate. But then the bubble burst. The financial sector was paralyzed and the economy contracted. State and federal governments struggled to pay their domestic and foreign creditors. Washington was incapable of decisive action. The country seethed with political and social unrest. In America's First Great Depression, Alasdair Roberts describes how the United States dealt with the economic and political crisis that followed the Panic of 1837.

Today more than ever, your senior leaders must produce 'Straight' work. Quint Studer's new book is the study guide they need. Straight A Leadership, a book by Wall Street Journal best-selling author Quint Studer, can help your organization achieve the peak performance it needs to survive in the toughest environment. The book is based on Studer Group's work with hundreds of top healthcare organizations.

Brian and Deborah Charlesworth provide a clear and concise summary of the process of evolution by natural selection, and how natural selection gives rise to adaptations and eventually, over many generations, to new species. They introduce the central concepts of the field of evolutionary biology, as they have developed since Darwin and Wallace on the subject, over 140 years ago, and discuss some of the remaining questions regarding processes.

Most credit books promise quick fixes and easy solutions to bad credit, but the truth is there is no quick fix when it comes to credit. Your best strategy as a smart consumer is to understand your credit inside and out. Credit expert John Ulzheimer can give you all the tools you need to master the world of credit, before or after you get into trouble, and take the power back into your own hands.

When Michael and Cheryl Morse slowly drifted apart amid an empty nest, her diagnosis of multiple sclerosis, his symptoms of PTSD, and the grief of losing their two beloved dogs put down on the same day three years prior, it became apparent their lives were in need of a little joy. Enter an energetic, white ball of fluff known as Mr. Wilson. Mr. Wilson's story begins in Arkansas, where he was left in a leaky, drafty barn for days.

While birding literature is filled with tales of expert observers spotting rare species in exotic locales, John Yow reminds us that the most fascinating birds can be the ones perched right outside our windows. In thirty-five engaging and sometimes irreverent vignettes, Yow reveals the fascinating lives of the birds we see nearly every day. Following the seasons, he covers forty-two species, discussing the improbable, unusual, and comical aspects of his subjects' lives.

Emile loves the field close to his home - in spring, summer, and fall, when it gives him bees and flowers, blossoms and leaves. But not as much in winter, when he has to share his beautiful, changeable field with other children...and their sleds. This relatable and lyrical ode to one boy's love for his neighborhood field celebrates how spending time in nature allows children to dream, to imagine...and even to share.

This updated edition of The American Presidency reviews crucial themes, including democratization of presidential elections, transitioning into and organizing a presidency, challenges in leading the permanent government, making law and policy, and reforming and changing the institution. It also introduces new case studies from the Obama administration, providing compelling insights into contemporary critical issues such as military power, the role of the First Lady, and the new trends in electoral campaigning.

The immersive audio experience presented here - complete with sound effects, music, and atmospherics - allows the listener to feel as if they were in attendance when these speeches were first delivered. The orations are performed by a select group of amazing actors who uniquely capture the essence, power, and complexity of these magnificent addresses, universally acknowledged as some of the greatest speeches in world history.

In July of 1993, Sheldon Jacobs was one of five nationally recognized mutual fund advisors chosen by the New York Times for a mutual fund portfolio competition. The portfolio that he selected produced the highest return of all contestants for almost seven years, and the Times' quarterly publication of this contest helped him become one of the best-known mutual fund advisors in America.

James Brown. John Brown's raid. Brown v. the Topeka Board of Ed. The prize-winning author of Blue Laws meditates on all things "brown" in this powerful new collection. Divided into "Home Recordings" and "Field Recordings", Brown speaks to the way personal experience is shaped by culture, while culture is forever affected by the personal, recalling a black Kansas boyhood to comment on our times.  

Casey Anderson, the host of National Geographic’s Expedition Grizzly, met a month-old bear cub in a wildlife preserve in 2002, whom he affectionately named Brutus. Little Brutus was destined to remain in captivity or, more likely, even euthanized due to overpopulation at the preserve. Anderson, already an expert in animal rescue and rehabilitation, just could not let that happen to Brutus, who looked like a "fuzzy Twinkie."

America is a country built by thinkers on a foundation of ideas. Alongside classic works of philosophy and ethics, however, our presidents have been influenced by the books, movies, TV shows, viral videos, and social media sensations of their day. In What Jefferson Read, Ike Watched, and Obama Tweeted: 200 Years of Popular Culturen in the White House presidential scholar and former White House aide Tevi Troy combines research with witty observation to tell the story of how our presidents have been shaped by popular culture.

Pride and Joy is both informative and highly practical, and a balanced answer to the extreme methods that too often dominate parenting debates. Few parenting books address the central issues of concern to today's parents while also offering parents as much day-to-day advice.

Emma's life has been hell since she moved from sunny California to a remote Alaskan town. Abandoned by her father and living with the guilt of causing her mother's death, she makes a desperate dash for freedom from her abusive stepfather. But her planned escape leads to further captivity in a world beyond her imagination. Dragged across the tundra by an evil mountain man and his enormous black wolf, she learns that love can be found even in the most unexpected places.

Combining the rigor that has established them as leaders in their respective fields along with a dose of good-natured humor, the Tellers ask listeners to take a fresh look at seven common sacred cows: the Holy Cow, the Expert Cow, the Selfish Cow, the Defective Cow, the Innocent Victim Cow, the One True Cow, and the Other Cow. This is not an audiobook that is "for" marriage or "for" divorce, but "for" the freedom to decide how to live most honestly and happily either as part of a couple or a single person.

At the age of 47, when he was a successful publishing executive and living with his wife and four children in an affluent Chicago suburb, John Shafer made the surprise announcement that he had purchased a vineyard in the Napa Valley. In 1973, he moved his family to California and, with no knowledge of winemaking, began the journey that would lead him, 30 years later, to own and operate what distinguished wine critic Robert M. Parker, Jr. called "one of the world’s greatest wineries".