Showing results by narrator "Conner Goff" in All Categories

Be Our Guest: Perfecting the Art of Customer Service (2011) by Disney Institute and Theodore Kinni outlines the Walt Disney Company's approach to customer service. Disney Institute, the company's professional development arm, trains people from other businesses, nonprofits, and government agencies to adapt Disney's customer service strategies for their own organizations.

Please note: This is an analysis of Blue Ocean Shift, not the original book. Blue Ocean Shift: Beyond Competing - Proven Steps to Inspire Confidence and Seize New Growth by W. Chan Kim and Renée Mauborgne offers a step-by-step strategy to identify and capture untapped markets. It is the process-oriented sequel to the authors' highly influential book about strategic planning, Blue Ocean Strategy (2005). Purchase this in-depth analysis to learn more.

Napoleon napped as rain spotted the habitat's skylight. Tonight as any other, he'd fallen asleep listening to the footfalls of spiders. But now, his super-keen ears detected something else - something more than rain ticking off glass. It was a faint squeaking noise, like chittering rats. His eyelids parted moistly, revealing yellow crescents which shined in the dark, and he blinked several times, awakening. The sound was that of his nemesis. Drawing closer.

I grew up in Normal, Illinois, but had lived in New Jersey for more than 30 years when my father died at the age of 84. I was 54 at the time and soon learned that family secrets had been kept from me. Strange deaths, tragedies, indiscretions, and relationships lay in my past, totally hidden. It took me seven years to uncover these secrets from personal interviews, genealogical studies, public records, and cutting-edge scientific work done by worldwide experts. Along the way, I trace my own life path from wanting to be a mechanic to gaining a master's degree at MIT.

Though many women would jump at the chance to spend a few days at a tropical resort with Cole Barrington, publicist Paige Brooks already fell for the handsome movie producer's charm once, and she has no intention of letting herself get burned a second time. Unfortunately, Cole is one of her company's best clients, and when Paige is tasked with ensuring his trip to a celebrity charity event goes well, she vows to put the past behind her and act like a professional.

Justin managed to get the day off work. He has plans to make the most of it. Drugs, booze, hookers - total degradation. There's just one problem. Those damn flies.

Young billionaire Sebastian Montero has hunted killers for 700 years, the murder of his baby brother still haunting his dreams. After a teenage girl is ritually butchered, Sebastian joins the LAPD in their search for the man known as "the Voodoo Killer".

Bedford Township, located in the foothills south of Denver, experienced a decline. The wealthy country club group was dying off and the younger generations were leaving the area, with no desire to return. With drive and determination, several old timers from Bedford’s council ventured into a project to build a dam. When completed, it would create the largest lake in the state. There were several obstacles involved in a venture of this magnitude.

It’s been three quiet months since paranormal investigator Rand Casey’s last encounter with the demonic, yet evil still lurks around every corner. Rand’s reprieve ends when wealthy businessman Jackson Herron hires Rand to remove a dark spirit from the Herron family’s mansion—an entity who, years ago, drove Jackson’s father to insanity. At first, Rand figures a simple cleansing ceremony should do the trick. But the Herron House is no ordinary mansion. Built by a madman under the influence of demonic oppression, the once-grand home has become a sprawling monstrosity.

Isabelle Berger has little interest in men. So when a boorish hunter proposes, the timid girl begs her protective father to decline on her behalf. But after her beloved papa is killed tracking a wolf with her would-be husband, Isabelle flies into a rage and sets off in pursuit of the fiendish creature. Thrown from her horse while hunting the beast, the bookish young woman is quickly drawn to the mysterious stranger who rescues her. But when her rugged savior loses his temper, Isabelle is terrified by the dark secret he’s hiding.

Calvin Watters spent three hard years on the Vegas streets, working the depths of the red light district. When a string of escort murders surfaces and the LVMPD has no answers, they realize that there is only one man they can turn to for help. Calvin vowed to never return to his former life, but this new case pulls him back in. As he hits the streets, his honed survival skills kick in, and the PI must call upon his past experience to outwit a worthy opponent. 

Dr. Duncan MacGregor and his team must stop domestic terrorists from ravaging American democracy. Right-wing extremists plan to use Berserker, a rediscovered Viking drug, to transform peaceful demonstrators into violent insurrectionists. Funded by a neoconservative billionaire, they will provoke a totalitarian takeover of the US government.

A villain emerges from the collapse of the Soviet Union and threatens to destroy Will Finch, Eve Noon, and Sochi. And behind the scenes a more sinister menace prepares to strike them all. The encrypted files should shield the billion dollar fortune at stake, but only if Finch can turn one killer against the other...unless Finch, Eve, and Sochi are murdered first.