Listen free for 30 days
-
Be Our Guest
- Perfecting the Art of Customer Service
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wish list failed.
Follow podcast failed
Unfollow podcast failed
Buy Now for $30.55
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
You may also enjoy...
-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- Written by: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 7 hrs and 36 mins
- Unabridged
-
Overall
-
Performance
-
Story
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.
-
-
Must listen for any leader
- By Awall Digital on 2017-12-07
Written by: Lee Cockerell
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- Written by: Will Guidara
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
-
-
Absolutely phenomenal. One of my new favourites.
- By E.K on 2024-04-19
Written by: Will Guidara
-
Building a StoryBrand
- Clarify Your Message So Customers Will Listen
- Written by: Donald Miller
- Narrated by: Donald Miller
- Length: 4 hrs and 56 mins
- Unabridged
-
Overall
-
Performance
-
Story
Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides listeners with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services.
-
-
A giant ad for their product.
- By Brian Middleton on 2018-04-09
Written by: Donald Miller
-
Self Leadership and the One Minute Manager Revised Edition
- Gain the Mindset and Skillset for Getting What You Need to Suceed
- Written by: Ken Blanchard, Susan Fowler
- Narrated by: Dan Woren
- Length: 2 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
Through a captivating business parable, Ken Blanchard and coauthors Susan Fowler and Laurence Hawkins show listeners how to apply the world-renowned Situational Leadership II method to their own development. The story centers on Steve, a young advertising executive who is about to lose his job. Through a series of talks with a One Minute Manager protégé named Cayla, Steve learns the three secrets of self leadership.
-
-
horrible..m
- By Crystal Dreams on 2021-08-05
Written by: Ken Blanchard, and others
-
The Ride of a Lifetime
- Lessons Learned from 15 Years as CEO of the Walt Disney Company
- Written by: Robert Iger
- Narrated by: Jim Frangione, Robert Iger
- Length: 8 hrs and 45 mins
- Unabridged
-
Overall
-
Performance
-
Story
Robert Iger became CEO of The Walt Disney Company in 2005, during a difficult time. Competition was more intense than ever, and technology was changing faster than at any time in the company’s history. His vision came down to three clear ideas: Recommit to the concept that quality matters, embrace technology instead of fighting it, and think bigger - think global - and turn Disney into a stronger brand in international markets.
-
-
Great listening
- By Jean-Alexandre Meunier on 2019-11-22
Written by: Robert Iger
-
The Power of Moments
- Why Certain Experiences Have Extraordinary Impact
- Written by: Chip Heath, Dan Heath
- Narrated by: Jeremy Bobb
- Length: 6 hrs and 24 mins
- Unabridged
-
Overall
-
Performance
-
Story
While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?
-
-
Great
- By Greg P on 2017-10-06
Written by: Chip Heath, and others
-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- Written by: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 7 hrs and 36 mins
- Unabridged
-
Overall
-
Performance
-
Story
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.
-
-
Must listen for any leader
- By Awall Digital on 2017-12-07
Written by: Lee Cockerell
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- Written by: Will Guidara
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
-
-
Absolutely phenomenal. One of my new favourites.
- By E.K on 2024-04-19
Written by: Will Guidara
-
Building a StoryBrand
- Clarify Your Message So Customers Will Listen
- Written by: Donald Miller
- Narrated by: Donald Miller
- Length: 4 hrs and 56 mins
- Unabridged
-
Overall
-
Performance
-
Story
Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides listeners with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services.
-
-
A giant ad for their product.
- By Brian Middleton on 2018-04-09
Written by: Donald Miller
-
Self Leadership and the One Minute Manager Revised Edition
- Gain the Mindset and Skillset for Getting What You Need to Suceed
- Written by: Ken Blanchard, Susan Fowler
- Narrated by: Dan Woren
- Length: 2 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
Through a captivating business parable, Ken Blanchard and coauthors Susan Fowler and Laurence Hawkins show listeners how to apply the world-renowned Situational Leadership II method to their own development. The story centers on Steve, a young advertising executive who is about to lose his job. Through a series of talks with a One Minute Manager protégé named Cayla, Steve learns the three secrets of self leadership.
-
-
horrible..m
- By Crystal Dreams on 2021-08-05
Written by: Ken Blanchard, and others
-
The Ride of a Lifetime
- Lessons Learned from 15 Years as CEO of the Walt Disney Company
- Written by: Robert Iger
- Narrated by: Jim Frangione, Robert Iger
- Length: 8 hrs and 45 mins
- Unabridged
-
Overall
-
Performance
-
Story
Robert Iger became CEO of The Walt Disney Company in 2005, during a difficult time. Competition was more intense than ever, and technology was changing faster than at any time in the company’s history. His vision came down to three clear ideas: Recommit to the concept that quality matters, embrace technology instead of fighting it, and think bigger - think global - and turn Disney into a stronger brand in international markets.
-
-
Great listening
- By Jean-Alexandre Meunier on 2019-11-22
Written by: Robert Iger
-
The Power of Moments
- Why Certain Experiences Have Extraordinary Impact
- Written by: Chip Heath, Dan Heath
- Narrated by: Jeremy Bobb
- Length: 6 hrs and 24 mins
- Unabridged
-
Overall
-
Performance
-
Story
While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?
-
-
Great
- By Greg P on 2017-10-06
Written by: Chip Heath, and others
Publisher's Summary
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last 25 years, thousands of professionals from more than 35 countries and more than 40 industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.
More from the same
Love Books? You'll Love Audible.
![Placeholder Image Alt Text](https://m.media-amazon.com/images/G/01/Audible/DesignSystem/Sandbox/Lego/CaptionedImage/captioned-image-07.jpg)
Transform your day
Replace endless scrolling with endless listening. Chores can be fun.
![Placeholder Image Alt Text](https://m.media-amazon.com/images/G/01/Audible/DesignSystem/Sandbox/Lego/CaptionedImage/captioned-image-05.jpg)
Listen everywhere
Download titles to listen offline, wherever you are in the world.
![Placeholder Image Alt Text](https://m.media-amazon.com/images/G/01/Audible/DesignSystem/Sandbox/Lego/CaptionedImage/captioned-image-03.jpg)
Carry your entire Library
Your stories go where you go. Audiobooks don’t weigh a thing.
![Placeholder Image Alt Text](https://m.media-amazon.com/images/G/01/Audible/DesignSystem/Sandbox/Lego/CaptionedImage/captioned-image-06.jpg)
Listen and learn
Discover stories that can change your mind, your well-being, and your life.
![Placeholder Image Alt Text](https://m.media-amazon.com/images/G/01/Audible/DesignSystem/Sandbox/Lego/CaptionedImage/captioned-image-08.jpg)
Reach your reading goals
You can’t turn pages while you drive—but you can press play.
![Placeholder Image Alt Text](https://m.media-amazon.com/images/G/01/Audible/DesignSystem/Sandbox/Lego/CaptionedImage/captioned-image-02.jpg)
Find your niche
WIth thousands of titles to explore, there’s something for everyone.
What listeners say about Be Our Guest
Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
-
Overall
-
Performance
-
Story
- James
- 2018-12-16
great book
A great read for companies looking to implement better customer service.
A great look into the science behind one of the best customer service oriented companies in the world
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Kelly Hegarty
- 2021-08-03
Excellent
Love the content and connections throughout. I’m a huge Disney fan and really enjoyed hearing some fun and interesting facts about the parks and how decisions are made, improvements are implemented, etc.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Greg
- 2024-03-05
What a great read.
It is a must read for anyone in the hospitality industry. Many of the daily mantras that we share with others are based off of the Disney Way. Plus many more to take with you in the future.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Terra White
- 2022-02-21
narrator was very difficult to listen to...
I struggled with this as the narrator sounded like he was from the 70"s and I was at the most boring lecture ever!!! I recommend pushing through though it had some really great material in it just insanely hard to stay connected to it and not zone out!!
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!