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The DiJulius Group is a Customer Experience consulting firm, founded by John DiJulius -international consultant, bestselling author and regarded as THE Authority on world class customer experience.
John is redefining customer service in corporate America today. He didn’t read the books on customer service, he wrote them. Secret Service, Hidden Systems That Deliver Unforgettable Customer Service (AMACOM BOOKS 2003) and What’s The Secret? To Being a World Class Customer Service Organization (Wiley & Sons 2008). One of the most captivating and charismatic speakers today, John's keynotes and workshops are used by the top, world-class customer service companies to provide unforgettable customer service every day.
As THE Authority on world-class customer experience, organizations across America use his philosophies and systems for creating world-class service. He has worked with companies such as the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Panera Bread, Nestle, Marriott Hotel, PWC, National City Bank, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-a and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations.
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