Rewriting Your Front Desk Mindset so That You Can Fill Your Schedule
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Rewriting Your Front Desk Mindset so That You Can Fill Your Schedule
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What if the biggest reason patients delay necessary care isn’t price or insurance, but the quiet doubt in our own voices? We dig into the hidden driver of case acceptance—front desk mindset—and show how two simple defaults transform conversations at checkout: assume the patient can afford the treatment and assume the patient wants the treatment. When that belief is solid, tone, body language, and word choice snap into place, and patients feel confident moving forward.
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