Gratuit avec l'essai de 30 jours
-
Be Our Guest
- Perfecting the Art of Customer Service
- Narrateur(s): Barry Abrams
- Durée: 5 h et 26 min
Échec de l'ajout au panier.
Échec de l'ajout à la liste d'envies.
Échec de la suppression de la liste d’envies.
Échec du suivi du balado
Ne plus suivre le balado a échoué
Acheter pour 30,55$
Aucun mode de paiement valide enregistré.
Nous sommes désolés. Nous ne pouvons vendre ce titre avec ce mode de paiement
Vous pourriez aussi aimer...
-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- Auteur(s): Lee Cockerell
- Narrateur(s): Lee Cockerell
- Durée: 7 h et 36 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.
-
-
Must listen for any leader
- Écrit par Awall Digital le 2017-12-07
Auteur(s): Lee Cockerell
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- Auteur(s): Will Guidara
- Narrateur(s): Will Guidara
- Durée: 8 h et 37 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
-
-
stands out and has something worth saying
- Écrit par Utilisateur anonyme le 2024-03-02
Auteur(s): Will Guidara
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- Auteur(s): Lee Cockerell
- Narrateur(s): Lee Cockerell
- Durée: 3 h et 59 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
-
I should have listened to this earlier
- Écrit par Garrett le 2022-06-09
Auteur(s): Lee Cockerell
-
Self Leadership and the One Minute Manager Revised Edition
- Gain the Mindset and Skillset for Getting What You Need to Suceed
- Auteur(s): Ken Blanchard, Susan Fowler
- Narrateur(s): Dan Woren
- Durée: 2 h et 39 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Through a captivating business parable, Ken Blanchard and coauthors Susan Fowler and Laurence Hawkins show listeners how to apply the world-renowned Situational Leadership II method to their own development. The story centers on Steve, a young advertising executive who is about to lose his job. Through a series of talks with a One Minute Manager protégé named Cayla, Steve learns the three secrets of self leadership.
-
-
horrible..m
- Écrit par Crystal Dreams le 2021-08-05
Auteur(s): Ken Blanchard, Autres
-
The Power of Moments
- Why Certain Experiences Have Extraordinary Impact
- Auteur(s): Chip Heath, Dan Heath
- Narrateur(s): Jeremy Bobb
- Durée: 6 h et 24 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?
-
-
Great
- Écrit par Greg P le 2017-10-06
Auteur(s): Chip Heath, Autres
-
Building a StoryBrand
- Clarify Your Message So Customers Will Listen
- Auteur(s): Donald Miller
- Narrateur(s): Donald Miller
- Durée: 4 h et 56 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides listeners with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services.
-
-
A giant ad for their product.
- Écrit par Brian Middleton le 2018-04-09
Auteur(s): Donald Miller
-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- Auteur(s): Lee Cockerell
- Narrateur(s): Lee Cockerell
- Durée: 7 h et 36 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.
-
-
Must listen for any leader
- Écrit par Awall Digital le 2017-12-07
Auteur(s): Lee Cockerell
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- Auteur(s): Will Guidara
- Narrateur(s): Will Guidara
- Durée: 8 h et 37 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
-
-
stands out and has something worth saying
- Écrit par Utilisateur anonyme le 2024-03-02
Auteur(s): Will Guidara
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- Auteur(s): Lee Cockerell
- Narrateur(s): Lee Cockerell
- Durée: 3 h et 59 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
-
I should have listened to this earlier
- Écrit par Garrett le 2022-06-09
Auteur(s): Lee Cockerell
-
Self Leadership and the One Minute Manager Revised Edition
- Gain the Mindset and Skillset for Getting What You Need to Suceed
- Auteur(s): Ken Blanchard, Susan Fowler
- Narrateur(s): Dan Woren
- Durée: 2 h et 39 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Through a captivating business parable, Ken Blanchard and coauthors Susan Fowler and Laurence Hawkins show listeners how to apply the world-renowned Situational Leadership II method to their own development. The story centers on Steve, a young advertising executive who is about to lose his job. Through a series of talks with a One Minute Manager protégé named Cayla, Steve learns the three secrets of self leadership.
-
-
horrible..m
- Écrit par Crystal Dreams le 2021-08-05
Auteur(s): Ken Blanchard, Autres
-
The Power of Moments
- Why Certain Experiences Have Extraordinary Impact
- Auteur(s): Chip Heath, Dan Heath
- Narrateur(s): Jeremy Bobb
- Durée: 6 h et 24 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?
-
-
Great
- Écrit par Greg P le 2017-10-06
Auteur(s): Chip Heath, Autres
-
Building a StoryBrand
- Clarify Your Message So Customers Will Listen
- Auteur(s): Donald Miller
- Narrateur(s): Donald Miller
- Durée: 4 h et 56 min
- Version intégrale
-
Au global
-
Performance
-
Histoire
Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides listeners with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services.
-
-
A giant ad for their product.
- Écrit par Brian Middleton le 2018-04-09
Auteur(s): Donald Miller
Description
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last 25 years, thousands of professionals from more than 35 countries and more than 40 industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.
D'autres livres audio du même...
Ce que les auditeurs disent de Be Our Guest
Moyenne des évaluations de clientsÉvaluations – Cliquez sur les onglets pour changer la source des évaluations.
-
Au global
-
Performance
-
Histoire
- Greg
- 2024-03-05
What a great read.
It is a must read for anyone in the hospitality industry. Many of the daily mantras that we share with others are based off of the Disney Way. Plus many more to take with you in the future.
Un problème est survenu. Veuillez réessayer dans quelques minutes.
Vous avez donné votre avis sur cette évaluation.
Vous avez donné votre avis sur cette évaluation.
-
Au global
-
Performance
-
Histoire
- Terra White
- 2022-02-21
narrator was very difficult to listen to...
I struggled with this as the narrator sounded like he was from the 70"s and I was at the most boring lecture ever!!! I recommend pushing through though it had some really great material in it just insanely hard to stay connected to it and not zone out!!
Un problème est survenu. Veuillez réessayer dans quelques minutes.
Vous avez donné votre avis sur cette évaluation.
Vous avez donné votre avis sur cette évaluation.
-
Au global
-
Performance
-
Histoire
- Kelly Hegarty
- 2021-08-03
Excellent
Love the content and connections throughout. I’m a huge Disney fan and really enjoyed hearing some fun and interesting facts about the parks and how decisions are made, improvements are implemented, etc.
Un problème est survenu. Veuillez réessayer dans quelques minutes.
Vous avez donné votre avis sur cette évaluation.
Vous avez donné votre avis sur cette évaluation.
-
Au global
-
Performance
-
Histoire
- James
- 2018-12-16
great book
A great read for companies looking to implement better customer service.
A great look into the science behind one of the best customer service oriented companies in the world
Un problème est survenu. Veuillez réessayer dans quelques minutes.
Vous avez donné votre avis sur cette évaluation.
Vous avez donné votre avis sur cette évaluation.