Gratuit avec l'essai de 30 jours
-
The Magic Wand: Creating Exceptional Customer Experience
- A Leadership Fable
- Narrateur(s): Barry Farah
- Durée: 2 h et 28 min
Échec de l'ajout au panier.
Échec de l'ajout à la liste d'envies.
Échec de la suppression de la liste d’envies.
Échec du suivi du balado
Ne plus suivre le balado a échoué
The Magic Wand: Creating Exceptional Customer Experience
Acheter pour 9,34$
Aucun mode de paiement valide enregistré.
Nous sommes désolés. Nous ne pouvons vendre ce titre avec ce mode de paiement
Description
Brad Anderson used to have the Midas touch. Those days are long gone when he discovers that he has one week to save his job and pull the company's largest client out of a tailspin. With the help of a mysterious new mentor, Brad is taken on a whirlwind journey and absorbs the five Secrets to Exceptional Customer Experience. And he learns how to use the Magic Wand Question. With the Secrets in hand, he must find a way to fix a client relationship imploding in on itself.
A lot has been written on customer experience. Sometimes the best way to help your team "get it" is with a story - and here is one that can benefit everyone, whether the sales floor to the boardroom. It can enable you to apply each principle and deepen your skills in providing your customers with an exceptional customer experience.