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Working with Difficult People, Second Revised Edition

Handling the Ten Types of Problem People Without Losing Your Mind

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A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.

Your workday is filled with them - people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits - from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers - and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

©1990, 2002, 2016 Prentice Hall, Muriel Solomon, Amy Cooper Hakim (P)2017 Gildan Media LLC Communication d'entreprise Communication et habilités sociales Comportement organisationnel et travail Développement personnel Réussite personnelle Carrière Entreprise
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Terrible advice - it seems like nearly every piece of “knowledge” suggested is passive aggressive, judgmental, or simply cruel.

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