000: Where's Your Customer in All This?

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000: Where's Your Customer in All This?

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Have you ever sat in a meeting, staring at spreadsheets full of customer data, and realised nobody's actually asking about the customers themselves? Not where they are in your sales funnel, but who they actually are as people?

I'm Jo, and I've been there more times than I'd like to admit. Years of helping retail teams create better customer experiences taught me something crucial: it's frighteningly easy to lose sight of the humans you're working for when you're buried in KPIs and operational firefighting.

This teaser introduces Where's Your Customer? - a podcast for retail professionals who know customer experience matters but aren't quite sure how to improve it with the time, budget, and resources they have.

The full podcast launches in a few weeks. We'll explore practical customer journey mapping, aligning teams, proving value to leadership, and turning insights into action. But underneath it all, we'll keep coming back to the people at the centre of everything you do.

If you're ready to stop losing your customers in the noise of daily operations and start seeing them clearly again, hit follow now.

Thanks for Listening! Get ready for the full launch and visit at www.wheresyourcustomer.com Subscribe now so you don't miss the first full episode on Apple Podcasts, Spotify or wherever you listen.

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