014 I Apologies that Actually Heal Relationships (What makes an apology real—and how to apologize without excuses)
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014 I Apologies that Actually Heal Relationships (What makes an apology real—and how to apologize without excuses)
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À propos de cet audio
How did an empty apology—like ‘I’m sorry you feel that way’—make you feel in the past? Did it build trust, or erode it?
In this episode, we are sharing (In this episode, we are sharing what makes an apology truly healing—and the common traps that can make it fall flat- so you can repair trust at home and at work.
Here’s what makes an apology real
- Ownership
- Empathy
- No defensiveness
- Repair
- Changed behavior
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