Join us for episode #03 of the DIY-IT series as Jason Null, the Vice President of MIS Solutions, dives deep into IT service management. With special guests Duane Taylor, vCIO at MIS Solutions, Adam Ringland, Operations Manager at MIS Solutions, and Nate Jewett, another vCIO, they discuss the importance of proactive IT management, the challenges businesses face, and how to streamline operations for efficiency.

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Key Highlights:

- The role of vCIOs and operations managers in IT service management.

- The difference between break-fix solutions and comprehensive IT solutions.

- Real-life examples of businesses benefiting from streamlined IT processes.

- The importance of customer satisfaction and understanding client needs.

- Insights into the latest IT trends, security standards, and best practices.

Learn how IT Service Management can transform your business operations and drive growth.

00:00:00 Intro

00:02:30 We help businesses focus on generating revenue

00:03:41 Managing work & the benefits of IT time analysis

00:07:54 The importance of multiple IT experts

00:12:47 Using telemetry & RMM for managing hardware issues

00:14:54 VCIO office requirements & compliance checklists

00:19:15 HR email requests & the risks of sharing personal info

00:20:20 Consequences of resistance to change

00:25:40 Challenges of IT systems integration

00:27:37 Budgeting for IT costs and expenses

00:30:34 Discussion on customer satisfaction, SLAs, & cybersecurity