060 - 10 Small Mistakes That Can Cost You Big Clients

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060 - 10 Small Mistakes That Can Cost You Big Clients

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Chris Griffin reveals 10 seemingly minor professional oversights that can destroy valuable business relationships and lose major clients. From poor proofreading to sloppy billing, these "small" mistakes can undermine years of relationship building and cost you six-figure deals.What You’ll LearnWhy the little things matter more than 900,000 minutes of expertise10 specific mistakes that signal unprofessionalism to clientsHow to build relationship capital through deposits vs. withdrawalsProfessional standards that separate top performers from the packSimple systems to protect your biggest client relationshipsTime Stamps00:35 - The Importance of Relationships01:31 - Seth Godin's Insight: 900,000 vs. 9 Minutes02:53 - The Power of Little Things in Business04:55 - Proofreading: A Small Step with Big Impact08:04 - The Value of Written Follow-Ups14:49 - Clear Communication: Visuals and Analogies21:09 - The Pitfalls of Wrong Information23:31 - Punctuality: Respecting Time and Commitments26:18 - Managing Digital Fatigue26:23 - Balancing Workload and Decompression27:45 - The Importance of Appearance32:38 - Making Deposits in Relationships44:15 - The Value of AccountabilitySnippets from the Episode"It takes 900,000 minutes to become a subject matter expert, but less than 9 minutes to make someone feel seen and understood."— Chris Griffin"Nothing can slow you down more than a mistake from not proofreading."— Khalil Benalioulhaj"Four deposits for every one withdrawal - there's gotta be something in the relationship account."— Chris Griffin"Shortcuts lead to dead ends."— Khalil BenalioulhajKey TakeawaysSmall Professional Oversights Destroy Big RelationshipsProofreading Everything Protects Your CredibilityWritten Follow-Ups Prevent Future DisagreementsClear Communication Uses Visuals and Relevant ExamplesBeing On Time Reflects Your Core ValuesRelationship Deposits Must Exceed WithdrawalsAuthenticity Trumps Polish in Client InteractionsResourcesSeth Godin's 9,000 vs 9 blogNeed Help With An Event? Get in touch with ⁠⁠CrewXP⁠⁠ Watch On ⁠⁠YouTube⁠⁠Follow Us On Social: ⁠⁠LinkedIn⁠⁠, ⁠⁠Facebook⁠⁠Have Questions? ⁠⁠Email us⁠⁠More from Chris⁠⁠CrewXP⁠⁠ ⁠⁠Email Chris⁠⁠⁠⁠LinkedIn⁠⁠More from Khalil⁠⁠benali.com ⁠⁠⁠⁠Email Khalil⁠⁠⁠⁠Meet With Khalil⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠Facebook⁠⁠⁠⁠Instagram⁠⁠Connect With UsReady to future-proof your experiential business? Subscribe to Experience Builders for more strategic insights that help agency owners build bulletproof businesses. Share this episode with fellow industry leaders who are planning their next growth phase.

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