#28 - How to Measure Customer Value in Healthcare SaaS with Amber Monroe
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#28 - How to Measure Customer Value in Healthcare SaaS with Amber Monroe
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With 15+ years of dedicated experience in the healthcare industry, Amber Monroe stands out as a strategic senior leader who has successfully guided Customer Success teams through various stages of growth. She has owned and led critical aspects of the customer journey, including implementation, onboarding, customer success, professional services, and support. Amber's reputation as an industry thought leader in customer success is well-earned, and her unwavering commitment to promoting diversity, equity, inclusion, and belonging (DEIB) within organizations is truly inspiring. With a bachelor’s degree in psychology and a master’s degree in health administration, Amber possesses a unique blend of educational expertise that has profoundly informed her understanding of customer needs and her ability to stay at the forefront of healthcare industry trends. Her exceptional track record is a testament to her ability to build robust customer relationships, drive revenue growth, and consistently embody excellence in all that she does.