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Episode 2873:

Seth Sinclair explores why "people problems" feel so uncomfortable, and how our emotional brain sabotages us in difficult conversations. Drawing on insights from Crucial Conversations and Daniel Goleman's "amygdala hijack," he offers a practical first step to stop conflict before it spirals: recognize the emotional surge early and plan your approach with empathy and intention.

Read along with the original article(s) here: https://michaelmehlberg.com/blog/2016/3/2/3-steps-to-conquering-people-problems

Quotes to ponder:

"We can quickly build up a lot of anxiety and anger, even before we have all of the facts or a chance to reflect on what is going happening."

"We unconsciously start to build assumptions about why the other person is wrong, why they are a jerk, why we are right, and why we feel we should 'win' this issue."

"Here are three basic strategies you can start using right away to get better results: avoid getting caught off guard, learn to pay attention to yourself, and seek to bring out the best in the other person."

Episode references:

Crucial Conversations: https://www.amazon.com/Crucial-Conversations-Talking-Stakes-Second/dp/1469266822