36 - Eric and Amy Luthy | Mighty Process Server
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36 - Eric and Amy Luthy | Mighty Process Server
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In episode 36 of Process Server Daily, Mighty Mike Reed chats with Eric and Amy Luthy, former law-enforcement pros (≈35–37 years combined) who run Samurai Investigations LLC in Michigan. After adding a PI license ~2 years ago and process serving ~18 months ago, they've grown ~1200% since January by doing the basics exceptionally well: answer the phone, make first attempts within 24–48 hours, communicate proactively, and file clean, detailed notes that "paint the scene." They cover ~20 counties (and beyond when clients are in a bind), prioritize relationships over one-off jobs ("yes first," even if it's a loss leader), and have won recurring firms by solving problems others wouldn't—like driving 3.5 hours for a same-day rescue after a prior server botched a PPO serve. They share Michigan-specific tips (process servers are trespass-law exempt while serving; sub-service requires court order on most in-state matters), stress de-escalation and empathy at the door, and urge newcomers to call firms, listen for pain points, and document everything. Connect: samuraisinvestigationsllc.com (main line: 269-330-3218).