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What if plan management felt human, transparent, and genuinely helpful from day one? We sat down with Simone Stanley from Plan Tracker to explore how a people-first approach can transform the NDIS from a maze into a map. Simone’s story begins at home, shaped by a family journey through surgeries, mobility challenges, and the quiet strength of carers. That experience drives a simple mission: empower participants and families with clarity, not jargon; visibility, not guesswork; and advocacy that steps up when things get tough.

Throughout the conversation, we delve into the practical elements that make support meaningful. Simone explains how transparent budgeting tools give participants, nominees, and support coordinators a shared view of funding and milestones, reducing anxiety and avoiding missteps. We discuss why regional communities need face-to-face outreach, local partnerships, and consistency to build lasting trust. And we talk about crisis response, such as airport calls, sudden housing losses, and gaps in support, where a skilled care team can turn panic into a plan by moving quickly and communicating clearly.

What stands out is the ecosystem approach. Plan Tracker sees plan management as a community role, not just a back-office task, by educating through live sessions and socials, connecting providers with coordinators, and championing feedback to help the government refine the scheme. “Better together” isn’t just a motto; it’s how outcomes improve when information flows and people feel seen. You’ll also hear about initiatives like the Kindness Pantry and the ongoing work to raise standards across the sector through partnerships, events, and a visible presence online and on the ground.

If you’re after plan management that prioritises people over processes, this conversation is your guide. Subscribe for more purpose-driven stories, share this with someone navigating the NDIS, and leave a quick review to help others find thoughtful, human-centred conversations like this.

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