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Page de couverture de #47 Protect your customer service team from time theft

#47 Protect your customer service team from time theft

#47 Protect your customer service team from time theft

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 Time theft or withdrawal is an issue affecting many customer service teams' productivity and relationships. Nevertheless it often has silent symptoms...that's why Paolo Fabrizio shares an eye-opening example taken from his recent training & up-skilling sessions.
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