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877. The WORST Customer Experience Ever (And Why This Drives Me Nuts)

877. The WORST Customer Experience Ever (And Why This Drives Me Nuts)

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 Ever had one of those experiences where you walk out of a business shaking your head, wondering how they’re even still in business? That was me this week… at the bank. In this episode, I’m sharing what might just be the WORST customer experience I’ve ever had, and I’m fired up about it. We’re breaking down exactly what happened, why it was such a train wreck, and more importantly, what every business owner can learn from it. Taking care of the customer isn’t complicated — yet so many companies still get it wrong. If you want to build a winning business, this episode is your wake-up call. Register for the LMN Webinar (on Saturday Oct. 18, 2025 from 7a-7:45a) SnowNtell.com (Oct. 27-31) 🚨 BIG ANNOUNCEMENT: TICKETS ARE OFFICIALLY ON SALE! 🚨 Lawntrepreneur Academy LIVE 2025 is locked, loaded, and ready to change the game! 📍 Join us this November in Novi, MI for the premier live event in the green industry — packed with: 🎤 An All-Star Speaker Lineup 📈 Proven Business Growth Tactics 🤝 Networking with Industry Leaders 🎁 Swag, Giveaways & Unforgettable Moments ✅ Seats are limited and will sell out fast — don’t wait! 👉 Get your ticket now at LawntrepreneurAcademy.com This isn’t just a conference — it’s your next level. 🌱 LINK Membership Be part of a community where your success isn’t diminished by helping others succeed. Get encouraged, ask questions, and gain valuable insight to help you grow your lawn care business. 👉 Join the LINK Membership 🔗 Helpful Links & Resources 📬 Free Newsletter Stay up to date with Brian’s latest tips and updates: Subscribe to the Newsletter 🎥 Follow Brian Online YouTube: Brian's Lawn Maintenance Instagram: @brianslawnmaintenance 📘 Resources to Grow Your Business Zero to $100K! – Start a Successful Lawn Care Business MERCH – Brian's Lawn Maintenance Apparel & Gear Whole Ball of Wax 🧠 LMN Mastermind Sessions Try LMN Landscape Software — use code BRIAN for special savings: Learn More 💼 Business Services Cycle CPA – Save $200 with code: BRIAN PostcardMania – Direct Mail Marketing Branded Bull – Marketing & Branding Experts Coast Pay - Fuel and Fleet Cards 🔧 Top Tools & Equipment – Affiliate Partners Use code: BRIANS10 to save 10% at the links below: Equipment Defender Kujo Yardwear – + Free Shipping! ISOtunes – Save 10% Proven Locks Attentive AI – Promo Code Brian50 saves 50% at signup Darwin's Grip Plow-Right Snow Markers Ballard Inc. EarthWay Spreaders Rhino Hitch SureCan USA Comfort Trim 🎟 Industry Events EQUIP Expo – October 21–25, 2025 Use code BRIAN to save 50% off registration Register Now
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