Agentic AI Governance and Salesforce's Agentforce
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Agentic AI Governance and Salesforce's Agentforce
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What is agentic AI—and how do you keep it from going off the rails?
In this episode of Good Decisions, Jay Combs chats with Dave Trier, VP of Product at ModelOp, about Salesforce’s Agentforce 2.0 and the rise of agentic AI. These systems don’t just make predictions—they take action. And while that’s exciting, it also introduces a whole new layer of risk.
Jay and Dave unpack why governance for agentic AI is so critical, especially when you’re dealing with tools that can automate decisions in customer service, sales, and operations. They dig into how organizations can stay in control, manage compliance, and avoid surprises by integrating governance directly into platforms like Salesforce.
If you’re navigating the shift toward autonomous AI agents, this one’s a must-listen.