How Can IT Leaders Drive Innovation in the Fast-Paced World of Hospitality?

In this episode of the Las Vegas IT Management Podcast, host Shaytoya Marie sits down with Federico from Sonesta Resorts and Hotels to explore his impressive journey in IT program management and how technology is transforming the hospitality industry from the inside out.

What to Expect in This Episode:

🏨 IT in Hospitality – Federico shares what it takes to align IT strategy with business goals in a high-occupancy, customer-first environment.

🤝 Cross-Team Collaboration – Learn why strong communication and seamless teamwork are essential for delivering IT projects across diverse departments.

⚠️ Risk Management & Project Challenges – Get real-world insight into the complexities of managing tech initiatives in a 24/7 service industry.

🤖 AI Tools in Action – Discover how platforms like Microsoft Copilot are being used to enhance productivity and streamline operations in hospitality IT.

📈 Trends & Timeless Principles – Federico reflects on emerging IT trends while emphasizing the enduring importance of excellent customer service and human-centered leadership.

Whether you work in IT, hospitality, or simply want to understand how tech can drive better guest experiences, this episode delivers valuable lessons and forward-thinking strategies.

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