Welcome to the Artificial Intelligence Podcast with Jonathan Green!

In this episode, we delve into the profound impact of AI on customer experience with our esteemed guest, Mary Poppen. With over two decades of experience in the B2B SaaS technology space, Mary shares her insights on how businesses can strategically use AI to enhance customer interactions while avoiding common pitfalls.

Mary emphasizes the importance of balancing AI's scalability with human oversight to maintain a high-quality customer experience. She discusses how data and AI can be leveraged to predict customer needs and personalize interactions, ultimately strengthening customer loyalty and improving satisfaction.

Notable Quotes:

• "The beauty of AI is not just in automating tasks, but in uncovering insights from data that we could never discern as humans." - [Mary Poppen]
• "AI is most effective when it enhances, rather than replaces, the human touch in customer interactions." - [Mary Poppen]
• "If AI's learning from bad information or no one is checking the validity, it's just perpetuating bad advice." - [Mary Poppen]
• "A customer's journey should be defined by their needs and experiences, not just by the available technology." - [Mary Poppen]

During the episode, Jonathan and Mary explore the idea that AI should not substitute direct communication between businesses and customers but rather complement it. They discuss the role of AI in interpreting vast amounts of customer data to predict behaviors and improve service delivery.

Connect with Mary Poppen:

• LinkedIn: https://www.linkedin.com/in/marypoppen/

Mary introduces her organization’s approach to integrating employee and customer experience, using AI to create efficiencies and enhance the overall experience for both. For companies looking to refine their customer experience strategy with expert guidance, this episode is full of valuable insights and practical advice.

Tune in to discover how AI can revolutionize customer experience while maintaining the crucial human element that defines excellent service.

Connect with Jonathan Green

• The Bestseller: ChatGPT Profits
• Free Gift: The Master Prompt for ChatGPT
• Free Book on Amazon: Fire Your Boss
• Podcast Website: https://artificialintelligencepod.com/
• Subscribe, Rate, and Review: https://artificialintelligencepod.com/itunes
• Video Episodes: https://www.youtube.com/@ArtificialIntelligencePodcast

Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we delve into the complexities of the modern hiring process with our guest, Traci Austin, a renowned expert in talent acquisition and HR strategy.

Traci shares her insights on how AI has transformed the hiring landscape, from resume optimization to AI-driven interviews. She emphasizes the enduring importance of personal relationships in hiring and how candidates can stand out in a crowded job market. Traci discusses the challenges companies face with AI-generated resumes and applications and offers practical strategies for both job seekers and hiring managers to navigate this new terrain.

Notable Quotes:

• "Hiring is still about the relationship and how you can build those relationships with recruiters." - [Traci Austin]
• "Showing persistence means you actually want the job." - [Jonathan Green]
• "Culture is the behaviors that you allow or don't allow inside your organization." - [Traci Austin]
• "If I'm messaging you, it's usually because there's an emergency." - [Jonathan Green]

Traci highlights the necessity of understanding organizational culture and defining success metrics clearly for both employers and employees. She advises job seekers to engage directly with recruiters and leverage employee referral programs to improve their chances of success in the hiring process.

Connect with Traci Austin:

• LinkedIn: https://www.linkedin.com/in/traci-austin/
• Podcast: https://elevatedtalentconsulting.com/the-people-strategy-podcast/
• Website: https://elevatedtalentconsulting.com/

Traci offers valuable insights into internal promotions and the importance of setting clear expectations to foster a thriving workplace environment. If you're navigating the evolving job market or are responsible for hiring, this episode is packed with actionable advice!

Don't miss this insightful discussion if you want to learn more about the impact of AI on hiring and how to effectively build strong workplace relationships.

Connect with Jonathan Green

• The Bestseller: ChatGPT Profits
• Free Gift: The Master Prompt for ChatGPT
• Free Book on Amazon: Fire Your Boss
• Podcast Website: https://artificialintelligencepod.com/
• Subscribe, Rate, and Review: https://artificialintelligencepod.com/itunes
• Video Episodes: https://www.youtube.com/@ArtificialIntelligencePodcast

Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this thought-provoking episode, we delve into the intricate balance between AI, business, and humanity with our distinguished guest, Marc Wolfe, an esteemed author and speaker known for his insightful perspectives on the intersection of technology and leadership.

Marc Wolfe shares his pragmatic views on embracing AI as a tool rather than a replacement, underscoring the significance of maintaining authenticity and human connection in a rapidly evolving digital landscape. The conversation navigates through the challenges of staying true to oneself amidst technological advancements and stresses the importance of leveraging AI to enhance, not replace, human interaction.

Notable Quotes:

• "What's the balance between AI and business and being a human? The core fundamentals are what we must retain to navigate these turbulent times." - [Marc Wolfe]
• "AI is a really powerful accelerant, but as soon as you remove yourself from the equation, you're not special anymore." - [Jonathan Green]
• "We try to get things done quickly and easily. If AI says it does something and we don't check to see if it's correct, we lose our humanness." - [Marc Wolfe]
• "As companies, we must listen to what our clients and our people are saying, so we're not tone-deaf." - [Marc Wolfe]

Marc Wolfe touches on the concept of AI as a powerful accelerant, emphasizing the dangerous temptation of cutting corners and the critical need for maintaining one's unique voice and identity. The dialogue highlights the growing need for human interaction and trust, portraying authenticity as the cornerstone of enduring relationships in both personal and professional spheres.

Connect with Marc Wolfe:

• LinkedIn: https://www.linkedin.com/in/marcwolfe/

Marc unveils his latest initiatives aimed at helping businesses utilize AI without losing sight of the human element. He emphasizes the value of in-person interactions and nurturing authentic relationships as key to thriving in the AI age.

If you're seeking to understand how to harness the power of AI while preserving the essence of human connection, this episode offers invaluable insights from a leading expert in the field!

Connect with Jonathan Green

• The Bestseller: ChatGPT Profits
• Free Gift: The Master Prompt for ChatGPT
• Free Book on Amazon: Fire Your Boss
• Podcast Website: https://artificialintelligencepod.com/
• Subscribe, Rate, and Review: https://artificialintelligencepod.com/itunes
• Video Episodes: https://www.youtube.com/@ArtificialIntelligencePodcast