Dr. Jen Frahm, co-founder of the Agile Change Leadership Institute is a global expert on organizational change, communications and transformation. In this interview, we get up close and personal with Jen to explore her history, perspectives on life and cutting-edge ideas for taming ambiguity, speaking truth and guiding business agility.

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Phase IX of The Change Leader’s Roadmap: Learn and Course Correct is your guide for wrapping up your project effectively and supporting the organization to continue to uplevel its change leadership capability from have learned from how this project was led. Learning and Course Correcting refers to what occurred in how you handled the work of all four quadrants: Content (Systems), Mindset, Behavior and Culture change. It ensures that continuous improvement of the New State is supported, and that best change practices for how the project was led are identified and housed so they can be trained and followed in future projects. This Phase also supports you to dismantle any temporary structures, systems, polices and roles that are no longer needed, as well as the identification of those to formalize because they continue to add value to the new organization, which is an agile move!

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Phase VIII: Celebrate and Integrate the New State is key to the full adoption of your solution. Its first Activity focuses on acknowledging the work done to implement the Desire State solution so that people recognize that their reality is now different and they can feel a part of having successfully achieved it in the organization. The second Activity is a key one to enable full adoption. Its first task is designed to support individuals and intact work teams to openly and safely discuss what is working, what still needs attention, and what might now need to be improved for optimal performance. Its second task focuses on the whole system engaged or impacted by the New State solution now that it has been implemented. All stakeholders gather to describe their part in the New State, what they need to fulfill their purpose and what they offer to others once the do. This enables everyone to see the full picture of how the New State needs to operate to fully achieve its results.

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