Attorney Ben Bengtson on Changing the Client Experience in PI Law (Ep. 3)
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Attorney Ben Bengtson on Changing the Client Experience in PI Law (Ep. 3)
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In this episode of The AICA Podcast, host Jeff Shaw sits down with Attorney Benjamin O. Bengtson, founder of Bob Law, to explore how his unique background and client-first philosophy shape his work as a personal injury attorney.
Ben shares his journey from growing up in rural North Dakota and California to serving in Army intelligence as an Arabic linguist before pursuing a career in law. After years in workers comp defense, he discovered his passion for working directly with injured individuals and launched Bob Law in 2014. Ben breaks down the key differences between workers comp and personal injury, how his firm’s selective client partnerships drive better results, and why transparency and communication remain at the core of his practice.
He also discusses the challenges clients face after a motor vehicle accident, the importance of setting clear expectations, how his firm structures communication to deliver a better experience, and a memorable case where perseverance turned a denied claim into a meaningful victory.
"This content is for informational purposes only and does not constitute legal or medical advice."