Audit of MetroLINK digital policies
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Audit of MetroLINK digital policies
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significant legal and privacy concerns for employees using MetroLINK and VIA digital platforms, such as the BusTracker and on-demand service apps, often via personal devices. The memo asserts that existing policies, including the severely outdated 2016 BusTracker policy, expose staff to extensive data collection (including GPS and device IDs), risk under the Illinois Freedom of Information Act (FOIA), and burdensome third-party liability. Critically, the reviewed policies fail to distinguish between employee and consumer use, sometimes requiring employees to agree to out-of-state arbitration in Iowa or New York, waive class-action rights, and potentially indemnify the agency. The Union demands immediate updates to secure data retention, ensure proper FOIA exemptions for employee records, and establish an explicit employee safe-harbor that protects workers from consumer-style legal risks and liability when performing their authorized duties.