If your business is just delivering “good service,” you may already be forgettable. Customers don’t talk about good — they remember extraordinary. Those are the moments that earn loyalty, spark word-of-mouth, and make your business unforgettable. In this episode of Badass Softie, Dr. J.J. Peterson unpacks lessons from Will Guidara’s Unreasonable Hospitality — the philosophy that turned 11 Madison Park into the #1 restaurant in the world. For J.J., this isn’t just about restaurants; it’s about how leaders in any industry can pair ambition with heart to create experiences people never forget. Here's what you'll take away from this episode: -Why “good service” is black and white, but true hospitality is in color -How small, intentional gestures create lasting loyalty -The three pillars of unreasonable hospitality: connection, generosity, and systems -Why hospitality is the ultimate competitive advantage in today’s world -Practical ways leaders can surprise, delight, and create impact people never forget Unreasonable hospitality isn’t about grand gestures or massive budgets. It’s about slowing down, paying attention, and systematizing moments of care that make people feel seen and valued. When you lead this way, you don’t just stand out — you create a culture where both your team and your customers thrive. 📺 Watch full episodes on YouTube @BadassSoftie 🎧 Listen on Apple Podcasts 🎧 Listen on Spotify Start creating the kind of unforgettable moments that win loyalty, spark growth, and redefine what leadership looks like. That’s the essence of being a Badass Softie. www.BadassSoftie.com

If you confuse, you lose. It’s the single biggest mistake leaders and businesses make — and it’s costing them influence, connection, and growth. In this episode of Badass Softie, Dr. J.J. Peterson breaks down the StoryBrand framework and shows why story is the most powerful tool for capturing attention and driving action. Most leaders put themselves at the center of the story, but your customers don’t need another hero — they need a guide. Here's what you'll take away from this episode: -Why customers always want to be the hero — and how to step into the guide role -How “if you confuse, you lose” explains why most leaders fail to inspire action -The 7 elements of a clear and compelling story (and how to apply them in leadership & marketing -How clarity in communication builds trust, motivates teams, and drives result -Practical steps to start using StoryBrand today to lead with impact Through stories and lessons pulled directly from his work with leaders worldwide, J.J. shows how shifting from hero to guide changes everything — for your business, your team, and the people you serve. 📺 Watch full episodes on YouTube @BadassSoftie 🎧 Listen on Apple Podcasts 🎧 Listen on Spotify It’s time to stop confusing your audience — and start leading with the clarity, confidence, and compassion of a true Badass Softie. www.BadassSoftie.com

This choice defines your future. Every leader lives out four roles: victim, villain, hero, and guide. The question isn’t whether these roles will show up in your story — it’s which one you’ll choose next. In this episode of Badass Softie, Dr. J.J. Peterson unpacks Donald Miller’s Hero on a Mission framework and shows why your leadership story changes the moment you stop playing small. Through personal stories (including the time he auditioned for a Missy Elliott music video) and insights from leaders he’s worked with around the world, J.J. reveals how to step into a story of courage, growth, and impact. Here's what you'll take away: -Why living in the victim role keeps you stuck and powerless -How villains are created by unhealed pain — and why their story always collapses -The truth about heroes: they’re not fearless, they just keep going -Why the guide role creates the most meaningful life and lasting influence -How to recognize the role you’re playing right now and choose a better one 📺 Watch full episodes on YouTube @BadassSoftie 🎧 Listen on Apple Podcasts 🎧 Listen on Spotify It’s time to stop settling for either/or leadership — and start stepping fully into being ambitious, kind, powerful, and deeply human: a true Badass Softie. www.BadassSoftie.com