The aim of leadership is to help people and machines and gadgets do a better job— not to put out fires or be the hero.

Understand why lack of proper training rather than a lack of employee effort creates bad operational outcomes, and gain insights on training measures that work.

Gain insights into the importance of continuous improvement as a daily habit, with reduced costs as a result, not a goal. Understand why this approach extends to all disciplines and departments, not just manufacturing production.

Delve into why Dr. Deming promotes the idea of selecting suppliers based on total cost and moving toward a single supplier for any one item.

Explore the meaning behind Dr. W. Edwards Deming's third point for management: Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

Delve into the meaning behind Dr. Deming's second of 14 points for management transformation. Learn why it is meant as a wake-up call for management unwilling to change their culture, systems and how they treat their people.

Explore the meaning behind "constancy of purpose," the first of Dr. Deming's 14 points for management transformation and learn why it is important to team-based continuous improvement.

Delve into the teachings of Dr. W. Edwards Deming, statistician, management consultant and often referred to as the father of the quality movement.