Spaska Ivanov, Assistant General Manager at Rehoboth Beach Country Club in Delaware, USA, joins me in this episode of The Modern Club Management Podcast.

This conversation focuses on navigating challenging conversations in the workplace. We discuss how to approach them, framing the conversation, the importance of setting clear expectations, and giving permission to others to have tough conversations. It was an enjoyable discussion about a topic that all managers need to be skilled at but something which we can only become more comfortable with by doing repetitions!

I hope you enjoy his episode. If you would like to ask Spaska any questions or connect with her about this topic, she has kindly offered to share her email address.

Spaska@rehobothbeachcc.com

Spaska Ivanov

Assistant General Manager

Rehoboth Beach Country Club

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In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.

In this episode; David Thomson talks about positive mental attitudes, framing, and some of the powerful principles of influence. Plus we have Bernhard Neumann discussing NFTs and possible use cases within the world of golf.

Please enjoy this episode.

This podcast is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence.

Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

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In this week's episode I am excited to be joined by Dr Brian Hemmings. Brian received his PhD in sport psychology in 1998 and has been working with elite level athletes, as well as executive coaching in a multitude of sports. In this conversation we discuss how we can create safe environments for people to flourish, the benefits and drawbacks of journaling, what is high performance, and much much more.

If you're interesting in performing to a higher level and being a better version of yourself, then this is a must listen. Enjoy.

Recommended resources

Mental Toughness for Golf by Dr Brian Hemmings

Sport, Psychology and Christianity: Welfare, Performance and Consultancy

https://www.golfmind.co.uk/

Golf Psychology: What You Can Expect and Why It Can Help You

https://www.golfpsychologycoaching.co.uk/about-us/

This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast. Watch out for some new episodes coming soon.

Today I am excited to be joined by global luxury hospitality leader Etienne Haro (LinkedIn). Etienne is the Hotel Manager of La Mamounia in Marrakesh. Prior to this Etienne’s roles have been across a who’s who of luxury hotel brands. He was the Executive Assistant Manager at the world famous Burj Al Arab, Director of Food & Beverage at Fairmont Hotels in Dubai and Kiev, for Hyatt in their Asia Pacific Divisional Office. These roles followed six years in Dubai leading the food and beverage operation at a number of InterContinental Hotels. And while doing all this Etienne has even found time to complete an MBA from the prestigious EHL Hospitality Business School.

Etienne talks about what made him switch from a planned career in ... to hospitality, what drew him to a life of service in hospitality and puts a smile on his face. We discuss talent equity and balancing the workload across all employees; not overloading your superstars. Etienne describes the importance of alignment with your operation, the power and importance of storytelling, taking control over all the facets that deliver on amazing guest experiences, and the non-obvious things he would look at in a F&B operation to move the level up, plus much more. This was one of my favourite conversations and one that I personally took copious amounts of notes on after re-listening a few times!

Quotes in the episode

Maya Angelou: "Do the best you can until you know better. When you know better, do better."

Shakespeare's The Tempest: "There be some sports are painful, and their labour, delight in them sets off."

Marcus Aurelius: "What stands in the way. Becomes the way."

Please enjoy this conversation.

This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada has transformed my skills in optimal communication and influence. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast. Watch out for some new episodes coming soon.

In today's episode I speak with Monique Landman, the Chief Empathy Officer and Co-founder of Unchain. After a successful corporate career in strategy and communications, Monique found her heart eight years ago and a new calling in life to bring empathetic leadership to the world so that people can lead with more humanity. It has never been more important than now to have empathy and compassion as a leader. With the anxiety and uncertainty of Covid, burnout among employees, and a loneliness epidemic in many countries now is the time to stand up as a leader and face these tough situations with compassion and an understanding of how to do so.

After tuning in to a CMAE Friday Forum with Monique I was immediately interested in having her as a guest. And one of the questions by a club manager at the end in particular made me think this is an important conversation to have. How do we deal with emotion, burnout, anxiety in the work place? How should leaders approach this with their staff? Is there a wrong and right way? If you care about your team and want help with these tough conversations then take a listen.

I loved having this conversation with Monique and I hope you enjoy it also and have some actionable tools to use next time you find a colleague, or friend, who's having a rough time.

Edith Eger "There is no hierarchy of pain"

Recommended resources

https://optionb.org/

https://brenebrown.com/

https://podcasts.apple.com/gb/podcast/feel-better-live-more-with-dr-rangan-chatterjee/id1333552422?i=1000504023853

Check out Waking Up—a new operating system for your mind. Here’s a free month (no credit card required):

https://dynamic.wakingup.com/shareOpenAccess/dc9542

This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

Re-broadcast, season 1 episode 1! Going all the way back to the beginning as we bring you some of my favourite conversations from The Modern Club Management podcast. Watch out for some new episodes coming soon.

Gregg Patterson - generating the BIG Happy

Gregg is the President and founder of Tribal Magic; where he is an in-demand speaker around the globe. Prior to this, he was the General Manager for an incredible 34 years at The Beach Club in Santa Monica, California. He survived all that time and with a median staff tenure of an equally impressive 17 years! Which makes it safe to say that when it comes to the world of clubs, he knows a thing or two! His wide-ranging career has taken him from a gravedigger (yes, really) to Assistant GM of Bel-Air Country Club to GM of The Beach Club and now into one of the most sought-after speakers in the world.

In this episode we dive into Gregg's career; his love of stories and people; the power of curiosity and reflecting; and the main topic of the conversation...generating the BIG Happy for your staff.

Please enjoy!

Range: how generalists triumph in a specialised world by David Epstein

Gregg's Staff Happy Toolbox

This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.

In this episode Gavin Robinson shares what it can be like in your first days working overseas and his overall experience of working in Mexico for 15 years. Plus he shares what it was like for him growing up in Belfast during The Troubles and how this shaped his skills in resilience and adaptability.

Please enjoy this episode.

This podcast is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence.

Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.

In this episode, Gregg Patterson tells us that debriefing (the art of reflection) after an event, or doing demands debrief as he calls it, is the best piece of advice he's ever received in his career.

He also explains some of the best examples of team bonding. Both from the view of departments within the club and the overall clubs.

Please enjoy this episode.

This podcast is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence.

Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.