In Part 2 of "Defining Healthcare Access: More Than Just Appointments" from the Best Ideas Win healthcare access series, host Scott Perryman returns with the Csuite Growth Advisors team to go deeper into unpacking what access means in healthcare. Building on the foundational insights from Episode 1, this conversation takes a sharper focus on the structural and systemic issues that make access so complex—and so urgent to address.

From workforce shortages and outdated care delivery models to policy misalignments and underfunded infrastructure, this episode examines why even well-intentioned efforts often fall short. The team also explores what it will take to break through these barriers—including the mindset shifts and innovations already emerging across the healthcare landscape.

In this kickoff episode of the Best Ideas Win healthcare access series, host Scott Perryman is joined by the Csuite Growth Advisors team to unpack one of the most complex issues in healthcare: access.

Together, they explore what “access” truly means from multiple perspectives. The discussion goes far beyond scheduling appointments, touching on access to information, compassion, affordability, insurance coverage, mental health, medications, and even the basic resources clinicians need to deliver care. The conversation highlights the interplay between internal system challenges, external pressures, and the trust patients must have in both providers and the system itself.

This episode sets the stage for a series that will challenge assumptions and dig into the barriers and opportunities shaping the future of healthcare access.

In this episode of Best Ideas Win, we revisit some of the most thought-provoking conversations from past episodes, spotlighting the voices, ideas, and innovations reshaping healthcare. This episode brings together a powerhouse lineup of clinicians, strategists, technologists, and leaders as they discuss healthcare's biggest challenges—and share bold solutions.

Key Takeaways:

• AI’s true potential in healthcare lies in enabling process change and enhancing the work of knowledge workers—not replacing them.
• Cyber resilience—not just security—is now the strategic imperative.
• Simple operational blind spots—like unaccounted equipment or duplicative supply chains—can cost systems millions.
• Curiosity is essential to innovation.

• • Collaborative, cross-system approaches accelerate change.
  • Building intrinsic motivation and purpose-driven environments can counteract burnout.
  • Implementing AI is only part of the challenge—interpreting outputs and storytelling with data is just as important.