Join Jason to learn about building an award-winning culture through storytelling in this episode with John McHugh, Vice President of External Affairs at Kwik Trip.

John shares how Kwik Trip has harnessed the power of storytelling to create low turnover, high morale, and exceptional customer experiences, all in an industry notorious for high attrition. He shares practices for how they have scaled a culture of exceptional service and customer commitment within an organization of 39,000 “co-workers”.

Key highlights from this episode include:

👉 Practical interview questions that find candidates hardwired for compassion and purpose.

👉 Why every meeting at Kwik Trip starts with an emotional real-world story and how this practice fuels engagement at every level.

👉 How sharing thousands of unsolicited customer compliments each year has become the secret sauce behind both customer loyalty and employee satisfaction.

👉 How Kwik Trip’s profit-sharing and recognition programs help every employee feel like an owner, resulting in industry-leading retention rates.

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Connect with John:

https://www.linkedin.com/in/john-mchugh-37056513/

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JOIN THOUSANDS OF LEADERS WHO ARE HARNESSING THE POWER OF RELATIONSHIPS AT WORK.

Subscribe to our newsletter: https://jasonlauritsen.ck.page/950d3cff1f

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Connect with Jason:

Website: https://jasonlauritsen.com/

YouTube: https://www.youtube.com/@JasonLauritsenVideo

LinkedIn: https://www.linkedin.com/in/jasonlauritsen/

Instagram: https://instagram.com/jasonlauritsen/

#Leadership #PeopleFirst #CompanyCulture #FeedbackLoop #WorkplaceExcellence

In this mini-episode, Jason announces the launch of the Human Connection Study, a new research initiative created in partnership with Ingenuity Design.

This ambitious project aims to understand how people today are experiencing connection and disconnection at work and in everyday life.

Jason shares why he feels this study is both necessary and vitally important. And, he asks for your help.

In the episode, Jason invites you to take the Human Connection Survey and then share it with your friends and colleagues.

Take the sruvey here: https://www.thehumanconnectionstudy.com/

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JOIN THOUSANDS OF LEADERS WHO ARE HARNESSING THE POWER OF RELATIONSHIPS AT WORK.

Subscribe to our newsletter: https://jasonlauritsen.ck.page/950d3cff1f

***

Connect with Jason:

Website: https://jasonlauritsen.com/

YouTube: https://www.youtube.com/@JasonLauritsenVideo

LinkedIn: https://www.linkedin.com/in/jasonlauritsen/

Instagram: https://instagram.com/jasonlauritsen/

Join Jason for a powerful conversation with Wendy Rummler, Chief People Officer at Credit Acceptance. Wendy shares the inside story of how their organization transformed from a conventional, in-office workplace to a high-performing, remote-first organization, while earning multiple workplace awards year after year. The secret, she says, is fostering a culture where listening leads to meaningful action, and where transparency and feedback are non-negotiable.

Key lessons highlighted in our conversation include:

👉 True “listening cultures” require managers to close the feedback loop every time. Either by implementing suggestions, explaining their reasoning for declining, or seeking more information.

👉 Organizational change is a long-term journey. The best results occur when leaders approach engagement as a continuous and rigorous discipline.

👉 Transparency about “why” decisions are made, especially about difficult topics, builds trust, even when the answer isn’t what people want to hear.

👉 The most valuable employee feedback often points to operational obstacles, not just perks or benefits. Addressing these issues directly enables your people to do their best work.

👉 Remote work success hinges on proactive onboarding, strong mechanisms for relationship-building, and frequent, meaningful leader check-ins with every team member.

👉 Strong cultures assume positive intent. Leaders who communicate trust and aspire to help everyone succeed redefine performance expectations and team cohesion.

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Connect with Wendy:

Linkedin: https://www.linkedin.com/in/wendy-rummler-69777611/

***

JOIN THOUSANDS OF LEADERS WHO ARE HARNESSING THE POWER OF RELATIONSHIPS AT WORK.

Subscribe to our newsletter:

https://jasonlauritsen.ck.page/950d3cff1f

***

Connect with Jason:

Website: https://jasonlauritsen.com/

YouTube: https://www.youtube.com/@JasonLauritsenVideo

LinkedIn: https://www.linkedin.com/in/jasonlauritsen/

Instagram: https://instagram.com/jasonlauritsen/

#Leadership #PeopleFirst #CompanyCulture #FeedbackLoop #WorkplaceExcellence