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Beyond The Baselines

Beyond The Baselines

Auteur(s): Ed Shanaphy
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 Management Consultancy from Experts in the Country Club IndustryContent owned by SBW Associates, Inc Développement commercial et entrepreneuriat Entraînement physique et mise en forme Entrepreneurship Gestion et leadership Hygiène et mode de vie sain Mise en forme, régime et nutrition Tennis Économie
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  • When Fusion Becomes Confusion: A Conversation With Montammy’s Culinary Director

    When Fusion Becomes Confusion: A Conversation With Montammy’s Culinary Director
    Oct 23 2025
    In the next episode Beyond The Baselines Podcast, we sit down with Maxwell Shteyman, Director of Culinary and Clubhouse Operations at Montammy Golf Club, to discuss how innovation in food and beverage can sometimes go too far. “Too much fusion leads to confusion—and to a messy plate,” Max says with a smile. In a world where every dish seems to chase the next trend, Shteyman believes that simplicity and clarity still reign supreme. Food, after all, mirrors life: the more ingredients and variables you add, the more complex—and often problematic—the outcome becomes. But this episode goes beyond the kitchen. Max believes that food and beverage in private clubs is in deep transition. He suggests that the traditional role of Executive Chef may be nearing its expiration date. Instead, he envisions a model where each dining outlet has its own director, all reporting to a single Culinary Director—a structure that reflects today’s diversified member expectations and multi-outlet club environments. Mentorship, too, plays a central role in Max’s philosophy. Leading younger staff in hospitality requires patience, vision, and courage. As he notes, “There will always be those who can’t or won’t work as a team—and sometimes, dismissals are simply part of maintaining excellence.” It’s a candid, insightful discussion about the future of private club dining, the art of leadership, and the delicate balance between creativity and clarity.
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    31 min
  • Mentorship Is Advancement, Delegation And Extra-Curricular Work

    Mentorship Is Advancement, Delegation And Extra-Curricular Work
    Oct 15 2025
    by Ed Shanaphy, CMAA We often say “mentoring,” but what we really mean—especially within private clubs—is advancing. Mentorship is not simply guiding or teaching; it’s creating an environment where your staff can grow, achieve, and in turn, enhance the member experience. Every interaction between staff and member is an opportunity to refine skill, build confidence, and elevate service. A club manager’s greatest legacy is not the number of events executed or budgets balanced—it’s the people they’ve advanced. Let’s explore the three pillars that define true mentorship and the art of advancing your team. Delegation: The Art of Staying Away It’s never easy to step back. Club managers often feel compelled to solve problems immediately or answer every member’s question directly. But effective delegation is a deliberate act of trust. By creating space between yourself, your employee, and the member, you give staff the autonomy to think, act, and grow. This “space” is the classroom of real-world learning. When staff handle member concerns—without you stepping in—they develop confidence, accountability, and ownership. It may be uncomfortable at first, especially when mistakes occur, but that discomfort is often where growth begins. True mentoring means allowing your team to make—and learn from—those mistakes while providing them a framework to succeed the next time around. Education: The Time Required to Teach Both Staff and Membership Mentorship isn’t only an internal process. In the private club world, education extends to the membership itself. Members often view every staff action as a direct reflection of the manager. Therefore, when staff are learning and developing, transparency is essential. Mentorship isn’t only an internal process. In the private club world, education extends to the membership itself. Educating the board, committees, and membership about your mentoring approach helps manage expectations. It allows members to see the broader purpose behind delegating responsibility or giving a new team member more visibility. This communication builds understanding—and trust. When members recognize that your club is cultivating leaders, they become partners in that mission rather than critics of the process. The result? A more collaborative, supportive environment where both staff and members are invested in each other’s success. Advancement: The Extra Credit Work of Great Leaders Here’s the unspoken truth about being a great mentor: it means you’ll be hiring more often. When you invest deeply in staff development, you inevitably create talent that’s ready to move on—sometimes to new roles within the club, often to new opportunities in the wider industry, and occasionally to entirely new careers. That’s not a loss; it’s a sign of success. Each advancement reflects your ability to identify potential, nurture it, and prepare it for the next challenge. Your club gains a reputation as a place where professionals grow—and that attracts even stronger candidates in the future. Yes, mentoring creates more work: more coaching, more recruiting, more onboarding. But it also creates a culture of excellence and a network of alumni who carry your leadership principles into every role they take on. Conclusion: Mentorship as a Legacy To mentor is to advance—not just your staff, but your club’s culture and future. Delegation allows learning to occur. Education aligns staff growth with member understanding. Advancement ensures your leadership extends far beyond your own tenure. A great manager measures success not by how indispensable they are, but by how capable their team becomes in their absence. Mentorship, then, is the art of making yourself unnecessary—because you’ve built a staff strong enough to lead without you.
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    6 min
  • From Director of Golf to Country Club President

    From Director of Golf to Country Club President
    Sep 21 2025
    This week on the Beyond The Baselines podcast, we welcome Dave Henion, a man who has spent his life immersed in the culture of private members clubs. Dave’s journey began as a young caddy at Rolling Hills Country Club in Connecticut, where he learned early on how golf and business often meet on the fairway. From there, he worked his way up — serving as assistant golf professional, head professional, and eventually Director of Golf at some of the country’s most respected clubs, including Woodway in Darien, Siwanoy in Bronxville, and the elite Apawamis Club in Rye, NY. After years in club management, Dave transitioned into technology and healthcare, bringing with him the lessons learned from years of member service and operations leadership. Today, he serves as President of Marietta Country Club, where he is focused on bridging the gap between staff and membership and enhancing the overall member experience. In this episode, Dave shares candid insights about the financial realities of private clubs — from the subsidized golf course to the food and beverage losses members actually notice — and why the bond between staff and members is what truly drives satisfaction. He discusses strategies for tee time and tennis reservation management, the competitive nature of member-guest events (including the all-important merchandise “arms race”), and the bold changes he’s overseen in both the clubhouse and on the golf course, including the re-turfing project at Marietta. This conversation is packed with perspective from someone who has seen club life from every angle — staff, member, committee chair, and president — and offers a fresh look at what makes a club not just function, but thrive. To donate to the BTB podcast, please Click Here! We can't do it without you!
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    50 min
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