Marissa Krugov is a culture and leadership expert who helps dentists turn struggling teams into thriving practices. With decades of experience spanning every role in dentistry—from hygiene coordinator to regional manager for a large DSO—she’s seen it all. What sets Marissa apart is her unique blend of dental expertise and life coaching as a Tony Robbins Certified Coach. She combines proven systems with deep human connection, teaching dentists how to lead confidently, build accountability, and grow both their people and their profits.

In this episode, we dig into why dentists struggle with leadership and how to fix it. Marissa shares practical, step-by-step strategies for handling toxic team members, improving communication, and protecting your practice from hidden threats like embezzlement. Whether you’re feeling overwhelmed by team drama or just looking to take your culture to the next level, this conversation is packed with actionable takeaways.

What You Will Learn 💡

• Why most dentists feel unprepared to lead their teams—and how to change that.

• The systems and conversations that create accountability without conflict.

• How to handle toxic team members without blowing up your practice.

• The hidden risks that can silently drain your profits (like embezzlement).

• Marissa’s blending of culture and systems to build a thriving practice.

Get in Touch with Marissa 📲

Website: https://www.dentalpracticemanagementa...

Email: marissa@dentalpracticemanagementagency.com

Dr. Christopher Phelps isn’t just a dentist—he’s a practice-growth expert who turned behavioral science into chairside results. A CMCT (Cialdini Method Certified Trainer), serial entrepreneur, Amazon best-selling author, and founder of The Phelps Institute, he grew from one to four locations and 10X revenue early in his career. He now teaches dentists the hard lessons he had to learn early in his career to become a successful dentist. In this episode, we get ultra-practical—and the core theme is Cialdini’s 7 principles applied to dentistry. We share a step-by-step guide to reducing cancellations, increasing new patients, getting more reviews, and more!

What You Will Learn 💡

• 7 influence principles dentists can use today—ethically and effectively.

• The exact commitment line that cuts no-shows and cancellations.

• Turning compliments into reviews without feeling pushy.

• How to build social proof with new patients.

• Simple scripts that move patients from “maybe” to “yes” for treatment.

Get in Touch with Dr. Christopher Phelps 📲

Website: thephelpsinstitute.com

Instagram: @dr.christopherphelps

Dr. Leonard “Len” Tau isn’t just The Reviews Doctor; he helped write the playbook for turning Google stars into scheduled new patients. A former practice owner who finished with 2,000+ reviews at a 4.7★ rating, Len founded iSocial Reviews (acquired by Birdeye in 2014) and now leads Birdeye’s dental division, advising 11,000+ practices. He’s a nationally requested speaker and host of the Raving Patients podcast. When it comes to reputation and ROI, Len is the guy dentists call.

In this episode, we get ultra-practical: why Google reviews dominate patient choice, the thresholds that unlock ROI for your practice, how “review velocity” beats your competitor, and the simple in-office workflow to collect consistent reviews (without nagging patients). We also dig into listings/NAP consistency, Map Pack visibility, and how AI summarizes your reputation for patients before they click through to your website.

What You'll Learn In This Episode💡

• Why Google Reviews matter, and why they should be your #1 focus

• How to consistently increase the number of Google reviews you get

• Why reviews matter for Dental SEO and Google rankings

• Why your reviews are more important than ever with Google’s AI

• The future of reviews in dental marketing

Get in Touch With Dr. Len Tau 📲

Website: drlentau.com

Email: len@drlentau.com

Text/Cell: (215) 292-2100

LinkedIn / Instagram / Facebook → “Dr. Len Tau”

Supercharge Your Dental Practice — Sept 26–27, 2025, Ft. Lauderdale (Pier 66 Resort). Use code RAVING to save $100.