In this Ping, we explore how Shop is revolutionizing their customer experience with its frictionless shopping and powerful marketing tools. Join Zack and Gabe as we explore how a personalized Shop is personalizing the checkout process and leveraging post-purchase actions as marketing touchpoints.

This week on Buffering, we are diving into the world of outdated practices that are still haunting broadband service providers, from all-day service appointments to phone-only support, we are exploring the top 10 mistakes that might be ruining your customer experience.

This week on Buffering, we’re taking you on a trip around the globe to explore how international broadband trends are shaping local markets. We’ll be diving into what broadband providers abroad are doing differently, and how North American BSPs can adapt these strategies in your own communities.

This week on Buffering, we are joined by Candy Reim, Vice President of Marketing and Customer Solutions at Midwest Energy & Communications, and Megan Powell, RVP of Success – Broadband Platform at Calix to explore how fiber is the foundation for new revenue streams, and why Market Insights is reshaping how providers benchmark against competitors.

Join Candy, Megan, Gabe, and Zack as we discuss the importance of turning insights into action, and action into impact for your business and subscribers.

This week on Buffering, we are diving deep into how your marketing messages are transformed by your customers’ perceptions, while exploring the “silent rewrite” and how buyers will pull your words into their own stories, reshaping your brand’s narrative. Join Zack and Gabe as we uncover the impact of branding missteps, and the importance of aligning your messages with your customers’ personal needs.

This week on Buffering, we are joined by Roger Lewis, Vice President of Product Management & Business Development at GVTC to share his insights on launching new products and services, and the importance of financial analysis, reducing churn, and developing customer profiles.

Join Zack and Gabe as we hear Roger’s perspective on the future of the broadband space, and share valuable advice for standing out in a competitive market.

In this Ping, we are diving into the fascinating world of Reddit, often referred to as the Front Page of the Internet to explore how they have become one of the most vibrant online communities, and what that means for marketers. Join Zack and Gabe as we break down what makes Reddit so appealing for brands.

This week on Buffering, we are diving deep in to the intricacies of the customer journey, and breaking down each stage from initial awareness to post-purchase engagement, and the financial impact churn and acquisition can have on your business. Join Zack and Gabe as we share insights on how you can optimize every touchpoint to enhance customer satisfaction and drive loyalty.