Building High Performing Tech Teams: Platform Engineering and Client Centricity at Scale with Blessing Mgaga

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Building High Performing Tech Teams: Platform Engineering and Client Centricity at Scale with Blessing Mgaga

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In this episode, Lebogang Langa sits down with Blessing Mgaga, Divisional Executive for Retail Client Experience Delivery at Capitec Bank, for a masterclass on building technology organisations that deliver real impact.

Blessing unpacks the critical balance between innovation and execution — from cutting through AI hype to focus on measurable outcomes, to implementing platform engineering principles that scale without creating legacy debt. He introduces the "product health" framework that's democratising data across Capitec, turning every business owner into a data-informed decision

In this conversation, we explore:
- Building high-performing tech and data teams that understand client outcomes
- Platform engineering roadmaps: bringing product, architecture, and DevOps together
- Why tech fluency at leadership level matters (but client centricity matters more)
- Measuring what matters: governance frameworks for AI and data investments
- Designing for equality in diverse markets with infrastructure challenges
- The importance of walking in your client's shoes (literally)
- Micro-learning, certifications, and accessible paths into tech careers
- The future of agentic AI and what leaders should watch

Drawing from over two decades in financial services and his journey from the township of Kagiso to leading product development for millions of clients, Blessing offers practical frameworks for sustainable growth and a refreshing perspective: the best technology decisions start with understanding the people you serve.

Whether you're scaling engineering teams, modernising platforms, or leading digital transformation, this conversation delivers actionable insights from building South Africa's largest digital bank.

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