In this episode, Ajay Saini speaks with Scott Carley, a leadership consultant, speaker, and author of Can I Trust You? Scott spoke about trust, leadership, and personal transformation in business and life. Scott shares his unconventional journey from formal training in theology and decades as a pastor and church growth consultant, to a major personal failure that shattered trust and forced him to rebuild his life, relationships, and career from the ground up. Scott explains how that experience led him into the business world, where he has spent the past 25 years helping organizations strengthen leadership teams, navigate growth, and integrate cultures during mergers and acquisitions. Central to his work is the concept of a “Trust Credit Score”, a practical framework that recognizes that people are constantly, often subconsciously, asking one critical question in every interaction: Can I trust you?

He breaks trust down into five measurable areas:

1. Vibe (how you show up and your body language),

2. Motives and agenda,

3. Values,

4. Skillset and expertise, and

5. Track record and results.

Scott explains how individuals and teams can score themselves or others in these areas to identify gaps, build trust intentionally, and improve collaboration and performance. The conversation also explores how understanding personality differences helps teams appreciate diverse working styles rather than seeing them as personal conflicts. Scott shares how trust frameworks and “courageous conversations” allow leaders to address issues directly, keep people “in character” in their roles, and maintain high-performing, energized teams

The episode concludes with Scott’s advice for business owners: real success starts with personal growth. Investing in yourself through coaching, masterminds, reading, and reflection creates internal change that naturally spills over into stronger leadership and better business outcomes. Scott emphasizes that even small, consistent habits, like reading or listening to books for 10 minutes a day, can compound into life-changing results over time

Khivi Care is a six-bed residential care home in Livermore, California, built on compassion, dignity, and a deep sense of community. Sharan Kaur shares her personal journey from a diverse career spanning tech, healthcare, banking, and startups to finding purpose in senior care, a decision driven by her desire to create meaningful, people-centered work.

Sharan discusses the emotional, physical, and practical challenges seniors and their families face when transitioning into care, including loss of independence, isolation, guilt, and financial stress. She explains how Khivi Care addresses these challenges through highly personalized care plans, consistent routines, and a home-like environment that prioritizes comfort, familiarity, and human connection over a “one-size-fits-all” approach.

The conversation also explores the broader senior care landscape, comparing small residential homes, assisted living, memory care, and in-home care. Sharan highlights why smaller facilities can often better serve seniors with higher or changing care needs. Sharan emphasizes the importance of community, social interaction, and continuity of routines in improving seniors’ quality of life, sharing real stories that bring these principles to life.

Finally, Sharan offers advice for business owners: lead with purpose, take care of the people who support your business, stay deeply involved, especially in the early stages, and never lose sight of the human element. The episode closes with practical guidance for families to plan early, gather information ahead of time, and make informed decisions rather than emotional ones during moments of crisis.

Andriana Mendez, Certified Senior Advisor and co-founder of Custom Moving Solutions shares her entrepreneurial journey from corporate marketing and grocery retail into building a family-owned moving and senior move-management company founded in 2017. The business evolved from residential moving into a specialized focus on seniors and adult children navigating downsizing, relocations, and crisis-driven transitions, emphasizing compassionate, highly personalized service and real human connection.

She explains how Custom Moving Solutions provides end-to-end move management - planning, packing, moving, downsizing, item dispersal, donations, estate coordination, and unpacking, while prioritizing stress reduction during time-sensitive and emotionally charged situations. Andriana also highlights her community initiative, Sensational Seniors, which offers free, in-person educational workshops and events across the East Bay. These programs help seniors and their families understand care options, plan proactively, and connect with trusted local professionals, while also fostering collaboration and business growth within the senior services ecosystem.

The discussion underscores key lessons for business owners: the importance of relationships, consistency, community involvement, and staying grounded in one’s “why.” Andriana emphasizes proactive planning, dignity in aging, and building a supportive village for seniors and caregivers alike, positioning both her business and community work as mission-driven efforts rooted in service and trust.