Stephen Loynd is the founder and principal analyst at TrendzOwl. He is based in Virginia, close to Washington DC.

Stephen has just published a new book this week. It's called "The Widening Turn: America & the Accelerating Sweep of Innovation."

The book explores how new technologies, such as AI, are redefining work, culture, and our entire society. It also includes many observations on CX and how companies need to entirely reshape their relationship with customers.

Stephen talked to Mark about the new book and his belief that we are entering into a new industrial revolution.

https://www.linkedin.com/in/stephenloynd/

https://www.trendzowl.com/

https://www.amazon.com/Widening-Turn-America-Accelerating-Innovation-ebook/dp/B0D673PRSW/

Erin Broecker is the Senior Director for Global Content Strategy at Teleperformance. She is based in Sacramento, California.

Erin is focused on content. How it is created and how it is published. She is endlessly thinking about how people within our industry learn about CX strategies. Erin plans which organizations Teleperformance can work with to create greater insights into the industry and how the company can publish this information.

Erin talked to Peter Ryan about content creation and how to use networks like LinkedIn to publish it for a global audience.

https://www.linkedin.com/in/erin-b-411150a/

www.teleperformance.com

Michael Morrison is the Chief Revenue Officer at NCRI Inc. He is based in Toronto, Canada. Peter called Michael to talk about CX and BPO in Canada and how Canada has played a dual role as a nearshore BPO destination for the US as well as being an important market for customer service itself... come and listen to a discussion about the great white north! 🇨🇦🍁

https://www.linkedin.com/in/michael-morrison-9961052/

https://www.linkedin.com/company/nrci-inc/

https://ncri.com/