CX is the new UX - Understanding Customer Experience As A Product
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CX is the new UX - Understanding Customer Experience As A Product
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In the third episode, Sneha Mazumdar unpacks what it takes to build an empathetic, standardised yet effective Customer Experience for healthcare. She also talks about the struggles of building such a product while scaling up. The episode features topics like personal touch, human touch, customer journey, customer support, customer success, personalisation and automation.
Tune in and know CX better through these simple & clean discussions.
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ABOUT THE SPEAKER: Sneha Mazumdar comes with an experience of 7 years across Finance and Product. At Tata 1mg, she has looked at Health Records, Insurance product for B2B clients. Currently, she is looking at Customer Experience as a charter. Apart from work, she's always up for a board game, and loves to watch crime documentaries.
CREDITS:
Speaker -Sneha Mazumdar
Hosts - Vivek Sharma and Monali Monalisa
Cinematographers - Avnish Gautam and Parth Mahajan
Editors - Amit Kataria
XR Designer - Harshvardhana Bansal
Marketing Team - Sneha Tikoo and Aparajita Singh
Marketing Design Head - Rahul Manchanda
Written & Directed by - Vivek Sharma and Aishwarya Gupta
Conceptualisation - Prateek Verma, Sneha Mazumdar and Aishwarya Gupta