When you call 911, police, fire or paramedics respond. But did you know they have no access to any medical information before they arrive? They’ll only get it at the scene — if you’re conscious and can tell them, if someone else is there, or if you have a medical bracelet or card with details. But even then, studies show the information, which is relayed by phone, takes an average of 7 minutes from dispatch, which delays medical treatment.

In this episode, host Avis Favaro talks with Leslie McGill, president and CEO of MedicAlert, about a world-first experiment with Ottawa’s emergency services to get 911 dispatchers access to health data, not when first responders reach the patient, but in the blink of an eye.

This episode is available in English.

Episode transcripts can be found on our podcast web page.

Learn more about the Canadian Institute for Health Information (CIHI).

Say hello on LinkedIn, Facebook and Instagram, or subscribe to our YouTube channel. You can also stay up to date on the latest news and upcoming releases with our monthly newsletter.

Vous préférez les balados français? Voyez le Balado d’information sur la santé au Canada.

New data shows that 2 in 5 Canadians say they aren’t getting any or enough mental health care to improve their lives. Host Avis Favaro talks about a first, and historic, step for mental health in Canada. Data collected from a new agreement between Ottawa and the provinces and territories is being used to measure how mental health services in the community are being delivered — and how new targeted funding is improving those services.

You’ll hear from 3 people committed to improving mental health services. Sachin Latti is a first responder from Vancouver who ran across Canada to raise attention and funds for mental health services. He says he witnessed mental health issues and substance use that were off the charts. Cheryl Chui is the lead on CIHI’s Taking the pulse report on wait times for counselling and the disconnect between hospital care and follow-up in the community. And Dr. Kevin Young is highlighting a remarkable project that has cut hospital readmissions for severe mental health crises by 400%.

Explore the Taking the Pulse, 2025 report here.

This episode is available in English.

Episode transcripts can be found on our podcast web page.

Learn more about the Canadian Institute for Health Information (CIHI).

Say hello on LinkedIn, Facebook and Instagram, or subscribe to our YouTube channel. You can also stay up to date on the latest news and upcoming releases with our monthly newsletter.

Vous préférez les balados français? Voyez le Balado d’information sur la santé au Canada.

“Canada First” is a phrase politicians have been using a lot lately. But it’s been focused primarily on steel, aluminum and other consumer products. Nurse and scientist Anne Snowdon wants to change that. She’s been documenting Canada’s chaotic and vulnerable medical supply system that she says puts patients and health care workers at risk. There are over 3,000 shortages of critical medical tools and medications every year — with Canada suffering the highest rate of disruption in the world. And most of these tools that are used to care for Canadians are being trucked in from other countries. If borders close or trade wars expand, the risk to health care front lines could be catastrophic. The COVID-19 pandemic, says Snowdon, was a warning.

The goal is to make Canada’s invisible health care supply chain visible — spotting shortages quickly, promoting the sharing of products across provinces and territories, and preventing the waste of expensive medical equipment. Her team at the Supply Chain Advancement Network in Health (SCAN Health) has also launched a Built Here: Bought Here test website — helping hospital procurement teams reduce the massive reliance on imported products by looking for Canadian makers of medical supplies.

This episode is available in English.

Episode transcripts can be found on our podcast web page.

Learn more about the Canadian Institute for Health Information (CIHI).

Say hello on LinkedIn, Facebook and Instagram, or subscribe to our YouTube channel. You can also stay up to date on the latest news and upcoming releases with our monthly newsletter.

Vous préférez les balados français? Voyez le Balado d’information sur la santé au Canada.